Hold - Pick Up Card Message

To help you understand the Hold - Pickup Card message and how to solve for them.

Table of Contents

Not comfortable holding the Cardholders Card What do I do if I am not comfortable holding the cardholders card? Comfortable holding the Cardholders Card What do I do if I am comfortable holding the cardholders card?

This message indicates that the issuing bank is requesting that the card be returned to them and there are 2 ways to resolve for this message.

Not comfortable holding the Cardholders Card

If the card is:	Then you:
BMO MasterCard or Internationally Issued Visa/MC	Write down the card number and Cardholder name. Advise the Cardholder that you need to cut their card in half Put the cut card in a self-addressed/stamped envelope along with the following information: Store Name Store Address Your name Your contact number Mail to: Moneris Attn: MN rewards PO BOX 219 Station D Toronto, ON M6P 3J8
Domestic RBC Visa	Write down the card number and Cardholder name. Advise the Cardholder that you need to cut their card in half Put the cut card in a self-addressed/stamped envelope along with the following information: Store Name Store Address Your name Your contact number Mail to: Attention: Pick up Cards Royal Bank of Canada Attn: MN rewards PO BOX 4088 Station A Toronto, ON M5W 1H8
Non-BMO MasterCard/Non-Domestic RBC Visa	Advise the Cardholder they must contact their issuing bank

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