Logging into the Moneris Go portal

Logging into the Moneris Go portal

The steps below describe how to start a session on the Moneris Go portal and access your store.

1. Visit https://login.moneris.com/en/login to start on the Moneris Portal "Log In" page (shown below).
   
2. Log into Moneris Portal, and launch the Moneris Go Portal application to start your login session on the Moneris Go portal (continue in Moneris Go portal - Accessing a store after logging into Moneris Go portal).
   

   Note: For Moneris Portal documentation and other resources, visit https://www.moneris.com/en/support/products/moneris-portal.

    
3. Continue in Moneris Go portal - Accessing a store after logging into Moneris Go portal.

Changing the default display language

Changing the default display language

The steps below describe how to change the Moneris Go portal's default display language (English or French) while you are accessing the Moneris Go portal (see Moneris Go portal - Logging into the Moneris Go portal).

Starting on the Moneris Go portal "Log In" page?

1. Click on the language tile in the Moneris Go portal page header (shown below).
2. When the language drop-down displays (shown below), do one of the following:
   • To set English or French as the default display language, select English or Français respectively (shown below).

Already logged into the Moneris Go portal?

1. Click on your user accounttile, which displays in the top right corner of the Moneris Go portal page header (shown below).
   
2. When the user account menu displays (shown below), click on a default display language (English or Français).
   

   Note: The menu items "My stores", "My account", and "Feedback" are listed only if you have accessed one of your stores during the current login session.

    
   

 

Forgot your login password

Forgot your login password

Logging out of the Moneris Go Portal

Logging out of the Moneris Go Portal

End your current session and log out of the Moneris Go portal.

1. While you are logged in on any Moneris Go portal page, click on your user account tile, which displays in the top right corner of the Moneris Go portal page header (shown below).
   
2. When the user account menu displays (shown below), click on Return to Moneris Portal.
   

   Note: The menu items "My stores", "My account", and "Feedback" are listed only if you have accessed one of your stores during the current login session.

    
   

Store navigation

Accessing a store after logging into Moneris Go portal

After you have successfully logged into the Moneris Go portal (see Moneris Go portal - Logging into the Moneris Go portal), you will see either the "Dashboard" page or a "Stores" page (empty or filled with one or more store tiles):

If the "Dashboard" page displays (shown below): 

1. You have successfully accessed the store linked to your user account (see Moneris Go portal - The dashboard).
   

If the "Stores" page displays and one or more store tiles are shown (see example below):

1. Click on the store tile labelled with the name of the store that you want to access.
   

   Note: To search for a specific store, enter the full/partial store name in the Search by store name field. To change the number of hits listed on a page, click on the "Show # items per page" drop-down, and select a number (10, 25, or 50). To go back to the previous page or the first page, click on the Previous page < icon or the First page << icon respectively.

    
   
2. When the "Dashboard" page displays (shown below), it means you have successfully accessed the store linked to your user account (see Moneris Go portal - The dashboard).
   

If the "Stores" page displays and no store tiles are shown (see example below):

1. You (the primary user) must add/link a store to your user account (see Moneris Go portal - Adding the first store to the primary user account).
   

Using My stores

If you are logged into the Moneris Go portal and are already within (accessing) a store, you can use the "My Stores" function to access any other store that is linked to your user account.

1. From any page in your store, click on your user account tile, which displays in the top right corner of the Moneris Go portal page header (shown below).
   
2. When the user account menu displays (shown below), click on My stores.
   
3. When the "Stores" page displays, locate the store tile labelled with the name of the store (and store ID) that you want to access, then click on that tile.
   

   Note: To search for a specific store, enter the full/partial store name in the Search by store name field. To change the number of hits listed on the page, click on the "Show # items per page" drop-down, and select a number (10, 25, or 50). To advance to the next page or last page, click on the Next page > icon or the Last page >> icon respectively. To go back to the previous page or the first page, click on the Previous < icon or the First page << icon respectively.

    
   
4. When the "Dashboard" page displays (shown below), it means you have successfully accessed your store (see Moneris Go portal - The dashboard).
   

Adding another store to the primary user account

If you are the merchant account owner/primary user and want to add another store to your user account, follow the steps below to add the store. After you complete this procedure, you will have access to all the features of your Moneris Go portal store, and you can subsequently enable new users to access and use the store.

1. Log into the Moneris Go portal (see Moneris Go portal - Logging into the Moneris Go Portal).
2. Ensure that you are on the "Stores" page (the "Stores" page shown below depicts a scenario wherein four stores are already added).
   

   Note: If you are not already on the "Stores" page, click on your user account tile in the Moneris Go portal page header, and then click on My stores in the drop-down.

    
   
3. On the "Stores" page, click on the Add store button.
4. When the "Add store" window displays (shown below), fill in the fields with the required IDs, as provided to you (the primary account owner) by Moneris:
   
   1. In the Store ID field, enter the store ID of the store that you want to add.
   2. In the Merchant ID field, enter your 13-digit merchant ID.
   3. Click on the Submit button.
5. When the "Terms and conditions" page displays (shown below), scroll through and read the terms, and then click on the Accept button.
   
6. When the "Stores" page refreshes (shown below), confirm that the new store is added beside the other store tile(s) in the next available slot.
   
7. The operation is complete. (To access the newly added store, simply click on its store tile.)
   

   Note: If you want to permit new or existing users to access/use the features available in the newly added store, you can add the user account(s) as desired (see Moneris Go portal - Adding a new user account) You may duplicate the login credentials of an existing user account in each new store.