Overview

Support for Tap to Pay on iPhone

Instructional Videos

• Support

Moneris Go App Support

Moneris Go App Support

You can look for support from your Moneris Go app on your iPhone. Follow these instructions to navigate the support menu:

1. Tap the Main menu icon, then tap Support. The Support screen displays.
   
2. From the Support screen, you have five options to choose from:
   • About
   • User Guide
   • Video Tutorials
   • Contact Us
   • Legal
     

 

About Support

About Support Menu on the Moneris Go app

Tapping on About from the Support Menu displays information on the Moneris Go app. 

Tap  <   to return to the Support menu.

 

User Guide Support

User Guide

Tapping on User Guide from the Support Menu takes you to the Moneris.com support page.

NOTE: You will be redirected to a webpage outside of the Moneris Go app.

 

1. The guide can be reviewed from the screen.
2. Return to the Moneris Go app.
   

 

Video Tutorials Support

Video Tutorials

Tapping on Video Tutorials from the Support Menu will open a list of short educational videos detailing the Moneris Go app settings and functionality.

1. Tapping on any of these items will play the video directly within the app. 
2. Tap  X  to close a video.
3. Tap <  to return to the Support menu.

 

Contact Us Support

Contact Us

Tapping on Contact Us from the Support Menu takes you to the Moneris.com Contact page. Make sure you have your Merchant ID available upon request.

1. Choose how to contact us:
   • Live Agent 
   • Call me later
   • Start live chat
   • Ask Monique
   • Talk to someone now
2. Enter applicable information in the fields.
3. Return to the Moneris Go app.
   

Legal Support

Legal

Tapping on Legal from the Support Menu takes you to the Moneris.com Terms and Conditions page.

If you need assistance with your payment processing solution, we’re here to help, 24/7.

We’re only one click away.

• Visit Moneris-Go Tap-to-Pay-on-iPhone to download this guide and other resources, including:
  • videos for setting up and using your iPhone
  • accessing your account on Moneris Go Portal
• Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper for other terminals you have.

Can’t find what you are looking for? 

• Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help. 
• You can also send us a secure message 24/7 by logging in to Merchant Direct