Moneris Go Tap to Pay

Moneris Go Tap to Pay - Receipts

A guide to processing receipts from Tap to Pay transactions.

Overview

A guide to processing receipts from Tap to Pay on transactions.

Instructional Videos

Settings: Receipts

Receipts

Processing Receipts

The Customer has up to 3 options for receiving a receipt: Email, Text and No Receipt, depending on how you have set up the receipt options.

Customer option	Merchant action
Email	Customer enters their email address. Moneris does not store the Customer's email address. This means the Customer will have to enter their email address each time they wish to receive a receipt by email.
Text	Customer enters their 10-digit mobile phone number. Moneris does not store the Customer's cell phone number. This means the Customer will have to enter their cell phone number each time they wish to receive a receipt by text.
No Receipt	No action required.

Resend Receipts

To resend the Customer copy of a receipt, follow these steps.

Card Masking

To help prevent fraud, all card numbers on the receipt are masked except for the last 4 digits.

Masking replaces a card’s numbers with asterisks (e.g., ************1234). The expiry date is not printed on any copy of any receipt.

Moneris Go Tap to Pay - Reports Moneris Go Tap to Pay - Transactions

	Tap the Main Menu icon, tap Reports.
	On the Reports screen, tap the transaction you want to resend the receipt. Tap Search to look for the transaction. For instructions, refer to Finding a transaction.
	When the transaction details appear, tap Resend. Tap the Back < icon in the title bar to return to the previous screen. Tap the Main menu icon and then tap Transactions to return to the default screen.
	The “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Text or Email. NOTE: You can choose which receipt options customers will see. Refer to Receipt Settings. The customer selects a receipt format by tapping one of the options on the screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information.
	The receipt is sent to the chosen option. Tap OK. You return to the transaction details screen where you processed the resend receipt.
	Tap the Back < icon in the title bar to return to the previous screen. Tap the Main menu icon and then tap Transactions to return to the default screen