Moneris Go Tap to Pay - Support
Support for Tap to Pay on iPhone
Table of Contents
Overview
Support for Tap to Pay on iPhone
Instructional Videos
Moneris Go App Support
Moneris Go App Support
You can look for support from your Moneris Go app on your iPhone. Follow these instructions to navigate the support menu:
- Tap the Main menu
icon, then tap Support. The Support screen displays.
- From the Support screen, you have five options to choose from:
About Support
About Support Menu on the Moneris Go app
Tapping on About from the Support Menu displays information on the Moneris Go app.
Tap < to return to the Support menu.
User Guide Support
User Guide
Tapping on User Guide from the Support Menu takes you to the Moneris.com support page.
NOTE: You will be redirected to a webpage outside of the Moneris Go app.
- The guide can be reviewed from the screen.
- Return to the Moneris Go app.
Video Tutorials Support
Video Tutorials
Tapping on Video Tutorials from the Support Menu will open a list of short educational videos detailing the Moneris Go app settings and functionality.
- Tapping on any of these items will play the video directly within the app.
- Tap X to close a video.
- Tap < to return to the Support menu.
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Contact Us Support
Contact Us
Tapping on Contact Us from the Support Menu takes you to the Moneris.com Contact page. Make sure you have your Merchant ID available upon request.
NOTE: You will be redirected to a webpage outside the Moneris Go app.
- Choose how to contact us:
- Live Agent
- Call me later
- Start live chat
- Ask Monique
- Talk to someone now
- Enter applicable information in the fields.
- Return to the Moneris Go app.
Legal Support
Legal
Tapping on Legal from the Support Menu takes you to the Moneris.com Terms and Conditions page.
NOTE: You will be redirected to a webpage outside the Moneris Go app.
- Scroll, open and review applicable content for your business.
- Return to the Moneris Go app.
Merchant Support
Merchant Support
If you need assistance with your payment processing solution, we’re here to help, 24/7.
We’re only one click away.
- Visit Moneris-Go Tap-to-Pay-on-iPhone to download this guide and other resources, including:
- videos for setting up and using your iPhone
- accessing your account on Moneris Go Portal
- Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper for other terminals you have.
Can’t find what you are looking for?
- Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.
- You can also send us a secure message 24/7 by logging in to Merchant Direct