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  • Move/5000 - Overview
  • Move/5000 - PCI PTS Information
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  • Move/5000 - Troubleshooting
  • Move/5000 - End-of-day
  • Move/5000 - Reports
  • Move/5000 - POS integration
  • Move/5000 - Getting familiar with your terminal
  • Move/5000 - Terminal administration
  • Move/5000 - Financial Transactions
  • Move/5000 - Setting up your terminal
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  • Move/5000 - Terminal Settings
  • Move/5000

    Move/5000 - Assistance


    Overview

    To get help, you can call Moneris Customer Care or log in to Merchant Direct.

     

    Contact Us

    Telephone Assistance

    When you need to: Call us:

    resolve balancing issues

    solve problems with your terminal

    report a Code 10 situation

    change the settings on your terminal

    Moneris Customer Care

    1-866-319-7450 toll-free

    24 hours a day, 7 days a week

     

    Merchant Direct

    Log in to Merchant Direct and use the Message Centre to send a secure message directly to Moneris Customer Care. If you have not yet enrolled in Merchant Direct, refer to Enrol in Merchant Direct for instructions.

     

    Ordering point-of-sale supplies and receipt paper

    Visit shop.moneris.com to purchase point-of-sale supplies including receipt paper rolls.

     

    Business insights

    Visit insights.moneris.com for business and payment news, trends, customer success stories, and quarterly reports & insights.

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