Overview

Transactions processed on your terminal are stored in a batch. In order for Moneris to transfer the funds from those transactions into your business account, the batch must be closed. There are two ways to close a batch: system close and merchant close.

System close

System close

If your account is set up for system close, Moneris automatically closes your batch for you at the end of each day. If you would like to verify your totals for the day, follow these instructions.

1. View the Host Totals report.
   

   Note: The Host Totals report must be accessed before 11:00 p.m. local time, that is, before Moneris closes your batch. You can also view (and download) the host totals report online starting at 7 a.m. the next day by logging into the Merchant Direct. and selecting Daily Transaction Report Menu, then Daily Batch Summary Report.

    
   1. From the Main Menu, tap End of Day, then Host Totals. The terminal communicates with the Moneris Host to obtain the batch totals recorded on the host.
   2. To print the report, tap Print or press 1 on the keypad.
   3. Tap OK to return to the End of Day menu.
   4. Compare the Moneris Host totals with your receipts or other business records. If you determine there are discrepancies with the Host Totals report, continue with the steps below. Otherwise, no further action is needed.
2. View the Transaction Details report to find the missing transaction(s).
   1. On the End of Day menu, tap Transaction Details.
   2. The Transaction Details search screen appears.
   3. Tap Select Type, then Entire Batch, then tap OK.
   4. The terminal displays the details of the last 500 transactions, together with transaction totals, as recorded on the terminal.
   5. For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number.
3. Call Moneris Customer Care toll-free at 1-866-319-7450, now or the next business day, to obtain assistance with reconciliation.
   1. When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 2c. You can read it from the Transaction Details report screen.
   2. After speaking to Moneris, if the terminal still displays the Transaction Details report, press the yellow key twice to return to the End of Day menu.

Merchant close - single terminal

Merchant close - single terminal

If your account is set up for merchant close, you must close the batch yourself and verify transaction totals using the terminal. Here's how.

1. From the Main Menu, tap End of Day, then tap Close Batch.
2. The terminal communicates with the Moneris host. The next Close Batch screen indicates whether the batch totals on the terminal are "in balance" or "out of balance" with the batch totals on the Moneris host.
   

   Note: If the message appears that the terminal is out of balance, refer to Close Batch: Terminal out of balance below.

    
3. On the Batch Close menu, tap OK to proceed with closing the batch. The terminal processes your request then displays Batch Closed.
4. Tap Batch Closed or press the green key to acknowledge that the batch has been closed. The terminal returns to the End of Day menu.

Close batch: Terminal out of balance

If there was a communication interruption during any processed transaction, your host totals may not match your terminal totals, and your End of Day batch may be out of balance. If your terminal is showing out of balance, follow these steps to verify the totals.

1. View the following reports:
   • Transaction Details
   • Terminal Totals
   • Host Totals
     

     Note: You can also view (and download) these reports online starting at 7 am the next day by logging into the Merchant Direct web portal and selecting Daily Transaction Report Menu, then Batch Summary.

      
2. Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch.
   

   Note: You can also proceed with closing your batch (go to step 8) and contact Moneris the next business day for help with reconciliation.

    
   1. When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6b. You can read it from the Transaction Details report screen or from the printed report.
   2. After speaking to Moneris, if the terminal still displays the Transaction Details report, tap OK to return to the Close Batch menu.
3. After reports have been viewed, and/or printed, tap Close Batch.
4. On the Batch Close menu, tap OK to proceed with closing the batch. The terminal processes your request then displays Batch Closed.
5. Tap Batch Closed or press the green key to acknowledge that the batch has been closed. The terminal returns to the End of Day menu.
   

   Note: For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number. Print the report if this is more convenient for you.

    
6. If requested, the terminal prints the transaction details and totals and returns to the Transactions Details screen.

Merchant close - multi-terminal

Merchant close - multi-terminal

Multi-terminal support allows you to perform the Close Batch function on all terminals or a group of terminals associated with the same Merchant number. If needed, go to Multi-terminal support settings to understand how multi-terminal batch close works and the set-up requirements.

Verify totals

The multi-terminal batch close does not compare the terminal totals for all terminals with the host totals for all terminals. It does not indicate whether the batches on the terminals are "in balance" or "out of balance" with the batches on the host. To verify that terminal totals and host totals match, follow these steps.

On each terminal you plan to close:

1. Print host totals.
2. Print the terminal totals.
3. Compare the totals.
   • If they agree, continue to the next section Closing the batch on multiple terminals.
   • If they are different, go to step 4.
4. Compare the 2 reports again to determine which transaction type is missing from the Moneris host. For example, the Visa section may show 5 Purchases on the terminal totals but only 4 Purchases on the host totals.
5. View the Transaction Details report to find the missing transaction(s). The terminal displays the details of all transactions in the current batch, together with transaction totals, as recorded on the terminal.
6. For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number. Print the report if this is more convenient for you.
7. If requested, the terminal prints the transaction details and totals, and returns to the Transactions Details screen.
8. Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch.
   

   Note: If you do not wish to reconcile your batches now, you can proceed with closing your batch (go to step 8) and contact Moneris the next business day for help with reconciliation.

    
9. When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6. You can read it from the Transaction Details report screen or from the printed report.
10. After speaking to Moneris, if the terminal still displays the Transaction Details report, press the yellow key twice to return to the End of Day menu.
11. Continue to the next section Closing the batch on multiple terminals.

Closing the batch on multiple terminals

1. From the Main Menu, tap End of Day, then tap Close Batch.
   • Respond to any security prompts that appear.
2. Choose whether to close this terminal only or close other terminals. This prompt appears only if you enabled the single terminal option under the multi-terminal support settings.
   • If this prompt does not appear on your screen, go to step 3.
   • If it does appear, tap Close other terminals.
3. Choose whether to close all terminals or a specific group of terminals.
   To close all terminals:
   1. Tap All terminals.
   2. The notification screen appears telling you that you are about to close the batch for all terminals and shows a list of all the terminals for which multi-support is enabled.
   3. Tap OK to proceed with closing the batch for all terminals.
      To close a group of terminals:
      1. Tap Specific terminals.
      2. The screen prompts you to enter a name for the group of terminals to be closed.
      3. Using the on-screen keyboard, type a name followed by an asterisk (*) in order to include all the terminals in the group. For example, to close 3 terminals named BAR1, BAR2, and BAR3, type BAR*. This will include all terminal beginning with that name.
      4. When finished entering the name, tap OK to proceed.
      5. The notification screen shows the list of terminals to be closed.
      6. Tap OK to proceed with batch close for the group of terminals.
         The terminal communicates with the Moneris host to process your request then displays "Batch Closed".
4. Tap Batch Closed or press the green key to acknowledge that the batch has been closed.