Overview

Use this handheld, all-in-one terminal and PINpad to process transactions at the point of sale (POS).

Both you and your customer will enter information and respond to prompts on the terminal. When directed on screen, pass the terminal to the customer. When the customer has finished, they will pass the terminal back to you as directed on screen. Respond to the prompts to complete the transaction.

Moneris V400m wireless terminal

Terminal keys and hardware

Optional External P400 PIN Pad

Use this external PINpad to process transactions at the point of sale (POS).

You will enter information on the V400c terminal, and your customer will enter information and respond to transaction prompts on the P400 PIN pad to complete the transaction.

PIN pad keys and hardware

The external PIN pad will remain at the idle screen until it is being used for a transaction.

Using the touchscreen on the terminal

The Moneris terminal features a colour touch-sensitive screen (referred to in this document as the "touchscreen"). The terminal reacts when you touch various areas of the screen in the same way it reacts when you press a key on the keypad.

Touchscreen tips

• Use your fingertip or a stylus with a soft plastic tip.
• Do not use sharp or pointed objects (e.g. pens, pencils, golf tees, etc.) to press icons on the touchscreen.
• Keep the touchscreen clean and free of fingerprints by using a dry microfibre cloth to wipe down the touchscreen.
• Do not use liquid cleaning agents, such as glass cleaner, on the touchscreen.

Main Menu

To get to the Main menu, see Navigating the terminal.

Navigate the terminal

Touch screen interaction

Your Moneris terminal features a color touch screen.

• To access a function displayed on screen (for example, a button, a menu, a field), simply use your finger to tap the item on the screen or press the corresponding number (if shown) on the terminal keypad.
• To view content (for example, a menu or report) that extends past the bottom of the screen, swipe up. Swipe down to go back to the top of the screen.
• The Main menu includes two screens. Swipe left to view screen 2. Swipe right to go back to screen 1.

Default screen

When the terminal starts up (assuming the initial setup has been completed), it will go directly to the Financial Transactions Menu screen as the default screen. However, there may be one or more Main Menu before you see the Purchase screen.

You may also Transaction Menu to another transaction (for example, Refund or Pre-authorization) or to a menu (for example, the Transactions menu or the Card Not Present menu).

Getting to the Main menu

You can easily access all of the terminal functions from the Main menu. To get to the Main menu, use one of these methods:

• tap the Main menu icon on the screen (if it is available)
• press the pound key on the keypad

On Screen Buttons

The screen of your terminal is touch sensitive, like a smartphone. You can move around the application and choose options by touching the appropriate element on screen. Here are the most common icons and buttons that you should be familiar with.  

Security Prompts

User ID and Passcode You may see various security prompts before you are able to process transactions and access functions. Some examples include the time out screen (or idle screen), the temporary lock code prompt, the user ID/passcode prompt, and the Clerk ID prompt.

Review the table below on how to respond to each prompt.

Idle (timeout) screen

The idle screen appears when the terminal has not been used for a minute. The idle screen shows:

• the Moneris logo
• the time
• the day and date

It protects the terminal from potential misuse while unattended.

The terminal will remain at the idle screen until you tap the screen or press a key.

Locking the screen

In order to prevent unauthorized use, Moneris recommends locking the terminal screen when:

• your terminal is unattended, for example, when you are away from the cash register area;
• your business is closed. Leave the terminal powered on and lock the screen.

To lock the screen:

1. Think of a lock code you will remember (using 4 to 10 digits). You cannot use consecutive numbers (such as 1234) or repeating numbers (such as 1125).
2. On the Main menu, tap Screen Lock. The “Please enter a temporary lock code for this device” prompt appears.
3. Enter the lock code you determined in step 1, then tap OK. The screen is locked.

To unlock the screen:

• enter the same lock code you used to lock the screen, or
• enter your user ID and passcode.

Card entry options

Insert: Chip cards

1. The screen displays "Tap, insert, or swipe".
2. The customer inserts the card into the terminal’s chip reader.
   

   Note: Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.

    
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the screen displays "Please remove your card".

Tap: Contactless cards

1. The screen displays "Tap, insert, or swipe".
2. The customer taps their card over the icon that appears above the display screen.
   

   Note: The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it over the contactless reader).

    

   Note: If the customer is using a mobile device, they may be directed to enter a passcode on their smartphone or tablet.

    
3. Note the following:
   • Your merchant account must be configured for contactless functionality.
   • Only Purchases, Refunds, and Balance Inquiries can be processed using a contactless card.
   • The transaction amount must be equal to or less than the maximum Contactless Transaction Limit set for the card. If the amount is greater than the contactless limit for the card, the terminal displays “Limit exceeded” followed by “Insert or swipe”. To complete the transaction for the same amount, the customer inserts or swipes their card.
   • The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it.
   • The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it in front of the screen).

Swipe: Magnetic stripe cards

1. The screen displays "Tap, insert, or swipe".
2. Swipe the card on the device’s magnetic stripe reader.
   

   Note: If the card has a chip and the terminal is enabled to read chip cards, the card must be inserted into the chip reader.