Moneris Go Restaurant

Moneris Go Restaurant - Hardware

Overview

Before you get started

Before you begin installing the hardware in your restaurant, ensure you have access to the Moneris Go Restaurant portal on a PC or laptop

 

Summary of topics

In this section, we go over everything you need to know to set up your hardware for the Moneris Go Restaurant solution. This includes the kitchen printer, the receipt printer, and the cash drawer. 

After installing your hardware, return to Getting started with Moneris Go Restaurant POS

 

Go Restaurant hardware compatibility

Tablet requirements

Here are the tablet requirements for the Moneris Go Restaurant POS app and the KDS app.

Compatible tablets Apple iPad
Operating system iOS 13 and above
Minimum RAM 1 GB
Minimum disk space 200 MB
Screen resolution

Minimum 800 x 1280 pixels

Maximum 2048 x 2732 pixels

 

Set up the kitchen printer

Kitchen printer setup

The kitchen printer should be placed in the kitchen, but away from any heat sources or areas where it can get splashed or dirty with food particles during the process of preparing dishes for your customers.

Follow the instructions in each section.

 

Before you get started

In order to properly set up the printer, ensure the following conditions have been met:

  • You are able to login to the Moneris Go Restaurant portal.
  • The kitchen printer and the tablet on which you installed the Go Restaurant POS app must be on the same network (using the same router) to ensure order tickets get printed.

 

Set up the kitchen printer hardware

Note: You must connect the printer to the same router as the tablet on which you installed the Go Restaurant POS app. You may need to contact your network/IT technician to help you.

 
  1. Unpack the printer from its box and locate its instruction manual.
  2. Follow the manufacturer’s instructions to connect the power and Ethernet cables to the rear of the printer.
  3. Follow the manufacturer’s instructions to install the paper roll and ribbon inside the printer.
  4. Connect the Ethernet cable to an available port on your router.
  5. Turn on the printer by toggling the power switch on the right side of the printer. 
  6. Once the printer powers on and you see the green LED, the printer is ready to print.

 

Obtain the printer's IP address

You will need the printer's IP address to add the printer to the Go Restaurant portal.

  1. Power off the printer by pressing the power switch. 
  2. Hold down the Feed button on the front panel while powering the printer back on. Continue holding down the Feed button until the printer begins printing.
  3. The printer will print 2 long reports. Locate your printer's IP address on the second report (Current IP Parameters Status). 

 

Add the printer to the Go Restaurant portal

  1. Sign into the Go Restaurant portal. 
  2. On the main menu, hover over Settings. 
  3. On the sub-menu, click Printers. 
  4. On the Printers page, click Set up a new printer. 
  5. On the new printer panel:
    1. Under Printer model, select Kitchen - Star SP700.
    2. Enter a name for the printer. You should name the printer after the kitchen station where it is located. 
    3. Enter the printer's IP address from the second report you printed earlier.
    4. Under Assigned kitchen station, select the kitchen station(s) for which this printer will be receiving orders. For example, if you assign this printer to a kitchen station called Desserts, when you place a dessert order, this printer will print the order for your staff to prepare. A printer can print orders from more than one kitchen station. This field is optional. Leave it empty if you have not created any kitchen stations. When you create a kitchen station, you can select a kitchen printer at that time.
    5. Click Add printer. The portal returns to the Printers page. 
  1. The new printer appears on the Printers page in a table with four columns: Printer name, Printer type (receipt or kitchen), IP address, and Printer destination. 
  2. To update which kitchen stations are assigned to a printer, locate the Printer destination column, and click + Assign kitchen station. 
  1. In the Assign kitchen station panel, select the kitchen station(s) you want to assign to this printer, then click Assign printer destination.
  2. The Printers page reappears.

 

Understanding kitchen tickets

All kitchen tickets

Each kitchen ticket printed on your kitchen printer shows:

  • the order number from the Go Restaurant point of sale application (for example, #001)
  • the order mode, for example, Takeout, Eat-in, Delivery
  • the time and date the order was taken
  • the menu items and quantities ordered by the customer

 

Updated kitchen tickets

If a customer changes their order, an updated kitchen ticket is printed showing:

  • the time of the update
  • items removed from the order (under VOID)
  • items added to the order (under ADD)
  • changes to modifiers (under UPDATE)

 

Set up the receipt printer

Receipt printer setup

The Go Restaurant receipt printer is intended to print transaction receipts for your customers after payment. For convenience, make sure the printer is located close to the tablet where you will be entering orders and taking payment from your customers. Follow each section of this topic to set up the receipt printer. 

 

Set up the printer hardware

  1. Carefully unpack the contents of the box and locate the manufacturer's Easy Setup Guide. Review the Easy Setup Guide for help as you follow the steps below. 
  2. Turn the printer upside down. Insert the network cable into the network port in the back of the printer. Connect the other end of the network cable to your local area network (LAN). Important: The receipt printer and the tablet (on which you are placing orders) must be on the same network in order to connect. 
  3. Connect the power cable to the power port in the back of the printer. Connect the other end of the power cable to a working power outlet. A power bar with surge protection is strongly recommended. 
  4. Turn the printer right side up with the printer facing you.
  5. Push the release lever to open the printer cover. Insert the paper roll with the loose end of the paper unrolling from the bottom of the roll. Make sure the paper roll extends past the paper cutter. Press down on both sides of the printer cover to firmly close the cover. 
  6. Turn on the printer by pressing the power switch on the left side of the printer. The blue light on the front panel may blink. Once the blue light is steady (not blinking), the printer is ready.

 

Obtain the printer's IP address

You will need the printer's IP address to add the printer to the Go Restaurant portal. 

  1. Turn off the printer by pressing the power switch. The blue light goes off. 
  2. Hold down the Feed button on the front panel while powering the printer back on. Continue holding down the Feed button until the printer begins printing. 
  3. The printer will print 2 reports. Locate your printer's IP address on the second report (Network Configuration / Current IP Parameters Status). 

 

Add the printer to the Moneris Go Restaurant portal

Now that the printer hardware is set up, you must add the printer to the Go Restaurant portal. 

  1. Sign into the Go Restaurant portal.
  2. On the main menu, hover over Settings.
  3. On the sub-menu, click Printers.
  4. On the Printers page, click Create printer.
  5. On the Add printer panel:
    1. Enter a name for the printer (for example, Main counter receipt printer);
    2. Under Print model, select Star TSP100. 
    3. Enter the printer's IP address using the second report you printed earlier;
    4. Assign Printer: Do not use this field for receipt printers. 
    5. Click Save. The portal returns to the Printers page. 

 

Connect the printer to the Go Restaurant POS app on your tablet

Now that the receipt printer is available in the Go Restaurant portal, you must connect it to the tablet where you will be entering orders and taking payments. 

Important: The printer and the tablet must be on the same network otherwise they will not be able to connect.

 
  1. Sign into the Go Restaurant app on your tablet. 
  2. Select an ordering mode, for example, Takeout.
  3. Tap the options icon. 
  4. Tap Peripherals. 
  1. Under Receipt Printer, tap Select a receipt printer.
  2. On the list of receipt printers, select a printer by tapping it, then tap Done. 
  1. The Peripherals window reappears showing the receipt printer you selected. 
  2. Tap Save to save your selection. 
  3. The Test Receipt Printer button changes from grey to black. Tap the button to test the receipt printer. It will print a short message. 

    Note: If the test fails, review all of the steps above to ensure the printer is set up correctly. If there is an error message, refer to Error messages below. 

    Your receipt printer is now ready to print receipts from the Go Restaurant POS app on your tablet. 

     

 

Troubleshooting printer issues

Troubleshooting printer issues

Refer to the table below for some troubleshooting steps in case you are having problems with your printer.

Issue Solution
The kitchen printer is printing and the paper is feeding, but printing is not visible on the paper. (SP700)

The ribbon may be installed incorrectly, or the section of the ribbon you are using has dried out. Try the following steps to resolve: 

  1. Power off the printer. 
  2. Open the lid of the printer where you insert the paper roll, then open the front panel to expose the ribbon. 
  3. Ensure the ribbon is situated correctly, with the black portion of the ribbon on top and the red portion on the bottom, and that the ribbon is situated between the print head and the paper. Refer to the image below for more information on the interior of the printer. 
  4. (Optional) Turn the blue knob on the ribbon cartridge clockwise to advance the ribbon.
  5. Close the front panel, then close the lid. 
  6. Hold down the FEED button on the front of the printer while turning the printer power on.

The printer will print two long receipts. If you see printing on the paper, it is working.
Kitchen tickets are not printing when orders are received.

The Go Restaurant POS app (not the KDS app) now controls the print queue. Ensure that the tablet running the Go Restaurant POS app is on the same network and router as the kitchen printer.

Before you begin troubleshooting, be sure you have the IP address obtained from the second report. Refer to "Obtain the printer's IP address" in the Set up the kitchen printer topic. 

  1. Open your tablet’s Settings page and locate the Wi-Fi settings. 
  2. In the Wi-Fi settings, tap the Information icon beside your network to locate its IP address. 
  3. Check if the first 3 segments in the IP address printed on the report match the first 3 segments of the IP address displayed on the tablet’s screen. For example, if your tablet IP address is 192.168.10.20, and your printer shows 192.168.8.5, then they are indeed on different routers/networks.
  4. Try changing the tablet to a different network in its Wi-Fi settings page, then comparing the IP addresses until you can ensure that they are on the same network following step 3 above.

 

Kitchen printer (SP700) - Open view showing the ribbon cartridge and paper roll installed

 

Delete a printer

Follow these steps to delete a printer. 

  1. On the main menu of the portal, hover over Settings. then click Printers.
  2. On the Printers page, click the checkbox next to the printer you want to remove. 
  3. Click Delete. 
  4. At the confirmation prompt, click Delete.

 

Cash drawer

Cash drawer

Moneris Go Restaurant works with a POS cash drawer that will open when it receives a command from the receipt printer. The cash drawer will not work until the receipt printer has been properly installed and configured. During setup, you can test the cash drawer by opening it from the Go Restaurant app on your tablet.

 

Set up the hardware

Note: Before setting up the cash drawer you must set up your receipt printer.

 
  1. Carefully unpack the cash drawer from its box.
  2. Locate the keys and unlock the drawer. Ensure the lock remains in the “Unlocked” position so that the drawer will open when a command is sent from Go Restaurant.
  3. Locate the cable that was included with the cash drawer.
  4. Plug one end of the cash drawer cable into the RJ11 port in the back of the drawer. The RJ11 port looks like a telephone cable port. 
  5. Plug the other end of the cash drawer cable into the RJ11 port in the back of the receipt printer.

 

Add the cash drawer to the portal

Since the cash drawer is connected to the receipt printer and controlled through the printer, there is no setup required for the cash drawer in the Go Restaurant portal. 

 

Set up the cash drawer in the Go Restaurant POS app on your tablet

Follow these steps to set up the cash drawer in the Go Restaurant POS app on the tablet where you will be taking orders and payments from your customers. 

  1. Sign into the Go Restaurant app on your tablet. 
  2. Select an ordering mode, for example, Takeout.
  3. Tap the options icon. 
  4. Tap Peripherals. 
  5. Before setting up the cash drawer, make sure you have selected a receipt printer in the Peripherals window. The cash drawer will not work unless the receipt printer is connected to the Go Restaurant POS app. 
  1. Tap the checkbox next to Integrate with receipt printer. The cash drawer settings appear (for example, Open on cash sale).
  2. Tap Cash drawer setting to choose when the cash drawer should open.
  1. On the Cash Drawer screen, select an option to indicate when the cash drawer should open. 
  2. Tap Done. 
  1. The Peripherals window reappears showing the cash drawer setting you selected. 
  2. Tap Save to save your selection. 
  3. The Test Cash Drawer button changes from grey to black. Tap the button to test the cash drawer. It should open.

    Note: If the test fails, review all of the steps above to ensure the cash drawer is connected correctly to the receipt printer. Refer to Troubleshooting below if needed. 

     
    Your cash drawer is now ready to work with the Go Restaurant POS app on your tablet. 

 

Troubleshooting

If the cash drawer does not respond, make sure:

  • the receipt printer is correctly set up, connected to the POS app under Peripherals, and powered on;
  • the receipt printer and the cash drawer are physically connected using the RJ11 cable; and
  • the cash drawer integration with the receipt printer is enabled (checked) under Peripherals in the POS app.
device eatery tech
Moneris Go Restaurant - Getting started Moneris Go Restaurant - Troubleshooting and support

In this article

Overview Before you get started Summary of topics Go Restaurant hardware compatibility Tablet requirements Set up the kitchen printer Kitchen printer setup Before you get started Set up the kitchen printer hardware Obtain the printer's IP address Add the printer to the Go Restaurant portal Understanding kitchen tickets All kitchen tickets Updated kitchen tickets Set up the receipt printer Receipt printer setup Set up the printer hardware Obtain the printer's IP address Add the printer to the Moneris Go Restaurant portal Connect the printer to the Go Restaurant POS app on your tablet Troubleshooting printer issues Troubleshooting printer issues Kitchen printer (SP700) - Open view showing the ribbon cartridge and paper roll installed Delete a printer Cash drawer Cash drawer Set up the hardware Add the cash drawer to the portal Set up the cash drawer in the Go Restaurant POS app on your tablet Troubleshooting