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    Moneris Go Tap to Pay - Receipts

    A guide to processing receipts from Tap to Pay transactions.


    Table of Contents

    Overview Receipts Processing Receipts Resend Receipts Card Masking

    Overview

    A guide to processing receipts from Tap to Pay on transactions.

    Instructional Videos

    • Settings: Receipts

     

    Receipts

    Processing Receipts

    The Customer has up to 3 options for receiving a receipt: Email, Text and No Receipt, depending on how you have set up the receipt options. 

    Customer option Merchant action
    Email

    Customer enters their email address.

    Moneris does not store the Customer's email address. This means the Customer will have to enter their email address each time they wish to receive a receipt by email.

    Text

    Customer enters their 10-digit mobile phone number.

    Moneris does not store the Customer's cell phone number. This means the Customer will have to enter their cell phone number each time they wish to receive a receipt by text.

    No Receipt No action required. 

     

    Resend Receipts

    To resend the Customer copy of a receipt, follow these steps.

    1. Tap the Main Menu icon, tap Reports. 
    1. On the Reports screen, tap the transaction you want to resend the receipt.
    2. Tap Search to look for the transaction. For instructions, refer to Finding a transaction.
    1. When the transaction details appear, tap Resend.
    2. Tap the Back  <  icon in the title bar to return to the previous screen.
    3. Tap the Main menu icon  and then tap Transactions to return to the default screen.

    The “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Text or Email.

    NOTE: You can choose which receipt options customers will see. Refer to Receipt Settings.

     

     

    1. The customer selects a receipt format by tapping one of the options on the screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information.
    1. The receipt is sent to the chosen option. Tap OK. You return to the transaction details screen where you processed the resend receipt.
    1. Tap the Back  <  icon in the title bar to return to the previous screen.
    2. Tap the Main menu icon  and then tap Transactions to return to the default screen

     

    Card Masking

    To help prevent fraud, all card numbers on the receipt are masked except for the last 4 digits.

    Masking replaces a card’s numbers with asterisks (e.g., ************1234). The expiry date is not printed on any copy of any receipt.

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    Overview Receipts Processing Receipts Resend Receipts Card Masking

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    • Moneris Go Tap to Pay - Reports
    • Moneris Go Tap to Pay - Overview
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