Overview

Transactions for Tap to Pay on iPhone

A financial transaction involves the transfer of funds between a cardholder's account and your own business account. For example, a credit Purchase transaction moves funds from the credit cardholder's account to your business account. A debit Refund transaction moves funds from your business account to the debit cardholder's chequing or savings account. The Moneris Go app can securely process a variety of financial transactions on debit cards and credit cards. With Online PIN, the $250 is a card limit set by the issuers, but mobile wallets may process higher transactions amount if the card supports Online PIN.

Instructional Videos

Purchase Transaction

Transaction Guidelines

Transaction Guidelines

To process financial transactions, follow these general guidelines:

1. Select the store you want to process the transaction for from My stores.
2. Determine which transaction you want to process (Purchase, Refund or Void). Purchase is the default transaction. 
3. Start the transaction on the iPhone and follow the prompts. 
   • When prompted, present your iPhone towards your customer so they can respond to the customer prompts.
   • When payment entry is required to complete the transaction, the customer taps their card or device.
   • The merchant and customer prompts may vary depending on:
     • the transaction type (Purchase or Refund)
     • the payment type (credit or debit)
     • any features that are turned on (tipping)
4. Resend receipts.
   • Customer receipt will be sent by text message or email.
   • Merchant receipt will be available through reporting.

Payment Options

Contactless cards

When paying by card, your customer holds their card horizontally at the top of your iPhone, over the contactless symbol.

Digital Wallet

When paying with a digital wallet, your customer holds their device at the top of your iPhone, near the contactless symbol.

Purchase

Purchase screen navigation

Proceed to Purchase transactions.

Purchase

Follow these steps to process a purchase transaction in the Moneris Go app when the customer pays with a debit or credit card or by digital wallet.

1. Sign in to your Moneris Go app.
   
2. Start at the Purchase screen. This is the default screen.
   If your Moneris Go app is on a different screen, tap the Main menu  ≡  icon on the top left side of the screen, then tap Transactions.
   
3. Use the on-screen numeric keypad to enter the purchase amount, then tap OK O. 
   

   NOTE: Tap to Pay on iPhone is the default selection for purchase transactions.

    
   
4. If the Custom ID screen appears, you may enter your ID or leave it blank.
   

   NOTE: This is optional, you do not need to enter an ID.

    

   NOTE: The maximum number of characters in this field is 20 in length.

    
   
5. Tap Go to continue.
6. The screen will automatically change and prompt you to "Hold Here to Pay".
   
7. Present your iPhone towards the customer.
   

   NOTE: If you have Tip enabled, the customer will proceed through the tip options.

    

   NOTE: The screen will rotate, or you can tap the purchase amount on the screen to rotate the view towards the customer.

    
   
8. When paying by card, your customer holds their card horizontally at the top of your iPhone, over the contactless symbol. When paying with a digital wallet, your customer holds their device at the top of your iPhone, near the contactless symbol. 
   When you see the “Done” checkmark, the card read is complete and the transaction is being processed.
   
   

   NOTE: A PIN entry screen may be automatically presented after the card has been read based on the transaction amount and the customer’s card. The customer enters their PIN and taps the green tick to submit. 

    
   Accessibility options:
   You can also enable the PIN entry accessibility mode for customers that need it by tapping “Accessibility Options” on the bottom of the PIN entry screen. Instructions will be read out over the iPhone speaker to the customer.
   
   The PIN is entered then submitted. Proceed to step 11.
   For more information on PIN entry, visit https://developer.apple.com/tap-to-pay/how-to-accept-payments/
9. Once the purchase is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Text, Email and No Receipt.
   

   NOTE: You can choose which receipt options customers will see. Refer to Receipt Settings.

    
   
10. The customer selects a receipt format (or no receipt) by tapping one of the options on the screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information.
11. The transaction is complete. Tap OK to return to the default transaction screen.
    
    The Moneris Go app is ready to process the next transaction.

Cash Purchase

In order to perform cash transactions, it must be enabled in your user roles. The Moneris Go app will provide receipts for cash transactions and will also include cash transactions in your reports. 

1. Sign in to your Moneris Go app.
   
2. Start at the Purchase screen. This is the default screen.
   If your Moneris Go app is on a different screen, tap the Main menu  ≡  icon on the top left side of the screen, then tap Transactions.
   
3. Tap the Tap to Pay on iPhone dropdown to display the payment options. Tap Cash, then tap OK.
   

   NOTE: You can also enter the purchase amount first, then select the payment option.

    
   
   Use the on-screen numeric keypad to enter the purchase amount, then tap OK O.
   
4. If the Custom ID screen appears, enter your Custom ID and password to continue. This step appears when password protection for cash transactions is enabled in your User role.
   
5. Tap Go to continue.
   The screen will automatically change to the tip screen.
6. Present your iPhone towards the customer to enter tip or no tip.
   

   NOTE: If tip entry is enabled, the customer enters a tip confirmed by tapping Yes.

    
7. The receipt options screen appears. The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information.
   
8. When the “Transaction complete” screen appears, tap OK to return to the default transaction screen.
   

The Moneris Go app is ready to process the next transaction.

Text a Receipt

1. When Text is selected, the "Please enter a mobile number for your receipt to be sent to" prompt appears.
   
2. The customer will enter the mobile number for the text receipt, then tap OK ◯.
   

Email a Receipt

1. When Email is selected, the "Please enter an email address for your receipt to be sent to" prompt appears.
   
2. The customer will enter the email address for the email receipt, then tap send.
   

Card on File Refund

Card on File Refund

A Card on File Refund (formerly known as Refund) credits a customer's account for a purchase transaction. You can refund the whole amount of a purchase transaction or a portion of the amount. Refunds are processed through the Report screen.

	Sign in to your Moneris Go app. Start at the Purchase screen as usual.
	If your Moneris Go app is on a different screen, tap the Main menu icon, then tap Reports.
	Tap the transaction you want to refund. If needed, tap the All transactions dropdown menu and select the type of transaction you are searching for (example: Refund). You can tap Search to look for a transaction.
	The transaction details appear.  Verify this is the right transaction, then tap Refund. Otherwise, tap the Back  <  icon in the title bar to go back to the previous screen.
	The Refund screen appears, showing the full amount of the original purchase transaction. To perform a partial refund, tap Delete  <  to delete the full amount, then enter the amount you want to refund.
	Tap OK O to continue. The Refund transaction will process.
	Once the purchase is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Text, Email and No Receipt. NOTE: You can choose which receipt options customers will see. Refer to Receipt settings.
	The customer selects a receipt format (or no receipt) by tapping one of the options on the screen. If the customer chooses Text or Email,, they are prompted to enter the appropriate information.
	The transaction is complete. Tap OK to return to the default transaction screen.
	The Moneris Go app is ready to process the next transaction.

Void

Void from Reports

Process a void when a Purchase has been entered incorrectly and needs to be cancelled and re-done. Use the Report screen from the Menu option to void a purchase.

If you have more than one iPhone, you may process the void on any other iPhone. 

The whole transaction will be voided -- you cannot perform a partial void.

Only transactions in the current batch can be voided. For example, if the purchase transaction that you want to void is in a batch that is already closed, perform a refund instead. The void option will not display.

Only credit cards can perform a void. Cash and debit card transactions cannot perform a void.

	Sign in to your Moneris Go app. Start at the Purchase screen as usual.
	If your Moneris Go app is on a different screen, tap the Main menu icon, then tap Reports.
	Tap the transaction you want to void. If needed, tap the All transactions dropdown menu and select the type of transaction you are looking for. You can tap Search to look for the transaction to void.
	The transaction details appear. Verify this is the right transaction, then tap Void. Otherwise, tap the Back  <  icon in the title bar to go back to the previous screen.  NOTE: What if Void does not appear at the bottom of the screen? This means the transaction is not in the current batch. Only transactions in the current batch can be voided. If you need to reverse a purchase transaction, perform a refund instead of a void.
	6. The Moneris Go app prompts you to confirm that you want to proceed to void this transaction. To proceed, tap OK.  To cancel, tap the Back  <  icon.
	The Void transaction will process.
	Once the void is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Text, Email and No Receipt. NOTE: You can choose which receipt options customers will see.  Refer to Receipt settings.    The customer selects a receipt format (or no receipt) by tapping one of the options on the screen. If the customer chooses Text or Email they are prompted to enter the appropriate information.
	When the “Transaction Complete” prompt appears, tap OK to return to the default screen.
	The Moneris Go app is ready to process the next transaction.