The Moneris Gift Card program allows you to sell stored-value cards for future purchases in your store or on your website. Gift cards can help to boost sales, extend your product line, and build your brand.
Gift card entry options
Tap, insert, or swipe
Tap, insert, or swipe the gift card when prompted.
Scan
You can also scan the gift card if there is a bar code on the back of the card.
On the transaction screen (Purchase, for example), tap the card entry field to display the list of card entry options.
Tap Scan then Ok to activate the terminal’s rear camera.
Hold the gift card below the terminal so that the bar code of the gift card is visible on the screen.
The application automatically reads the bar code and retrieves the card information.
Manual entry
You can manually key in a customer’s gift card information for a card-not-present transaction, that is, a transaction where the customer is not present at your place of business.
On the transaction screen (Purchase, for example), tap the card entry field (Tap, insert or swipe) to display the list of card entry options.
CVV, a 3-digit number located on the back of the card
You do not have to enter an expiry date for Moneris gift cards. To use “Manual entry”, the option must be enabled in your user role and enabled in Transaction settings.
Balance inquiry
Balance inquiry
Perform a balance inquiry when you or the customer wants to check the balance of a gift card or the balance of a pre-paid credit card.
Start at the Purchase screen. This is the terminal's default screen. If your terminal is at a different screen, tap the Main menuicon, then tap Transactions.
Tap the additional options ⋮ icon and select Balance inquiry.
Choose a card entry method. This depends on the type of card and whether the card is present or not.
The default method is “Tap, insert, or swipe”. To select this method, simply tap OK. Go to step 4.
To manually enter the card number:
Tap the card entry field, tap Manual entry from the list of options, then Ok.
When prompted, enter the card number, then enter the CVV from the back of the card.
For Moneris Gift cards only: To scan the bar code, tap Scan and Ok. Hold the gift card below the terminal so that the bar code is visible on the screen. Go to step 6 (enter CVC).
Pass the terminal to the customer so they can enter their card.
The customer taps, inserts, or swipes the card.
The customer enters the CVV from the back of the gift card, if prompted.
The application displays the card balance.
To print the balance, the customer taps Print.
To continue without printing, the customer taps OK.
The customer passes the terminal back to you, as directed by the application.
When the "Transaction complete" message appears, tap OK to return to the default screen.
Gift card purchase
Gift card purchase
Follow these steps to process a gift card Purchase transaction when the customer pays with a Moneris gift card.
Start at the Purchase screen. This is the terminal's default screen. If your terminal is at a different screen, tap the Main menu icon, then tap Transactions.
Use the on-screen numeric keypad to enter the purchase amount, then tap the OK ◯ key.
Pass the terminal to your customer so they can respond to the customer prompts.
If tip entry is turned on, the customer enters a tip (or no tip). To enable tip entry, refer to Tip settings.
The Purchase total screen appears, showing:
The total sale, including the tip (if any);
The “Tap, insert or swipe” prompt;
The cards you accept (for example, Interac, Visa, Gift).
The customer enters their gift card on the terminal. Depending on the type of card, they can tap, insert, or swipe it. For more information, refer to gift card entry options.
The customer enters the CVV from the back of the card, then taps Confirm.
Once the purchase is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email, and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete” prompt appears, tap OK to return to the default Purchase screen.
The default transaction screen appears. The application is ready to process your next transaction.
Gift card purchase: card not present
If your business receives orders by Internet, mail, or telephone, follow these steps to process a Purchase transaction where you can manually enter the customer’s Moneris gift card information.
Start at the Purchase screen. This is the default transaction. If your terminal is at a different screen, tap the Main menu icon, then tap Transactions.
Tap the card entry field (Tap, insert or swipe) to display the card entry options.
Note: The order of these initial steps is flexible. You can enter the purchase amount first, or you can choose the method of card entry first. Both will work.
At the manual card entry screen:
Verify the purchase amount. To cancel the transaction, tap the x in the title bar.
Tap each gift card field and enter the information required. Note: You do not have to enter an expiry date for gift cards.
Tap Confirm.
If tip entry is turned on, you can enter a tip amount as specified by the customer. To enable tip entry, refer to Tip settings.
The “Processing, please wait” message appears.
Once the purchase is approved, the “How would you like your receipt?” prompt appears, showing the available options for receiving a receipt: Print, Text, Email, and No Receipt.
Select a receipt format on behalf of the customer. You can ask for their preference if speaking on the telephone.
If you selected Text or Email, enter the appropriate information.
Note: You can choose which receipt options are shown. Refer to Receipt settings.
When the “Transaction complete” prompt appears, tap OK to return to the default transaction screen.
The default transaction screen appears. The application is ready to process your next transaction.
Gift card purchase: bar code scan
If your Moneris gift cards have a bar code on the back, you can scan the bar code to enter the card information instead of having the customer tap or swipe the card.
Start at the Purchase screen. This is the default transaction. If your terminal is at a different screen, tap the Main menu icon, then tap Transactions.
Tap the card entry field (Tap, insert or swipe) to display the card entry options.
Tap Scan, then Ok.
Enter the purchase amount, then tap the OK ◯ key.
Note: The order of these initial steps is flexible. You can enter the purchase amount first, or you can choose the method of card entry first. Both will work.
Hold the gift card below the terminal so that the bar code is visible on the screen. The application automatically reads the bar code and retrieves the card number.
Tap the CVV field, enter the card verification value (CVV) from the back of the card, then tap the checkmark. Tap Confirm to continue.
Pass the terminal to your customer so they can respond to the customer prompts.
If tip entry is enabled, the customer enters a tip (or no tip). The “Processing, please wait” message may appear.
Once the purchase is approved, the “How would you like your receipt?” prompt appears, showing the available options for receiving a receipt: Print, Text, Email, and No Receipt.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information.
Note: You can choose which receipt options are shown. Refer to Receipt settings.
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete” prompt appears, tap OK to return to the default transaction screen.
The default transaction screen appears. The application is ready to process your next transaction.
Gift card purchase: partial approval
A Partial Approval of a purchase transaction occurs when the customer pays for a purchase with a pre-paid credit card or a gift card but the value on the pre-paid card or gift card is less than the purchase amount. A pre-paid card refers to a credit card (such as Visa® or Mastercard®) loaded with a specific value.
Start at the Purchase screen and follow steps 1 to 8 in the Purchasetransaction procedure. If your terminal is at a different screen, tap the Main menu icon, then tap Transactions.
Note: Process all pre-paid cards first -- the customer may have more than one.
When a partial payment is approved, the screen displays the following information to the customer:
The approval message;
The amount paid;
The amount still due;
A prompt to pass the terminal back to the merchant.
The customer passes the terminal back to you.
The screen displays the partial approval information, together with 4 options. Ask the customer how they would like to proceed.
Cash, Card, or Scan. To continue the transaction, choose an option based on the customer’s response, then proceed to step 5.
Tap Cash to pay the balance using Cash.
Tap Card to pay the balance using another card.
Tap Scan to pay the balance using a Moneris gift card that has a bar code.
Cancel. If the customer decides to cancel the sale, tap Cancel. The application will automatically cancel all partially approved transactions that were processed as part of this sale and automatically print a cancellation receipt. At the “Partial approval cancelled” message, tap OK to return to the default transaction screen.
Once the first payment is approved, the receipt options screen appears. Pass the terminal to the customer.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or email, they are prompted to enter the appropriate information.
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
If you tapped Scan above in step 4, go to step 10 to scan the gift card.
If you tapped Cash or Card in step 4, skip to step 12.
Hold the gift card below the terminal so that the bar code is visible on the screen. The application automatically reads the bar code and retrieves the card number.
Tap the CVV field, enter the card verification value (CVV) from the back of the card, then tap the checkmark. Tap Confirm to continue.
Pass the terminal to the customer so they can respond to the customer prompts for the next payment of the balance due. This procedure will repeat as long as there is a balance to be paid.
The application begins the next payment of the balance due.
The customer enters their card (not applicable to Cash or Scan).
If the tip prompt appears, the customer enters a tip or no tip.
The customer selects a receipt format or no receipt.
The customer passes the terminal back to you.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
The “Transaction complete” prompt appears when the total purchase amount is paid. Tap OK to return to the default transaction screen.
Gift card pre-authorization
Gift card pre-authorization
You cannot use a Moneris gift card to pre-authorize a purchase. Use a credit card instead. For instructions, refer to Preauthorization.
Gift card refund
Gift card refund
A gift card refund credits a customer's account in relation to a specific gift card purchase. You can refund the whole amount of a purchase transaction or a portion of the amount. Refunds are processed through the Reports screen.
Tap the Main menu icon, then tap Reports.
Look under “All transactions” and tap the gift card transaction you want to refund. If needed, tap the All transactions dropdown menu and select Refunds to see refund transactions only. You can also tap Scan to scan the QR code from a receipt, or tap Search to look for the transaction to be refunded. For instructions, refer to Finding a transaction using Scan or Search.
The transaction details appear.
Verify this is the right transaction, then tap Refund.
Otherwise, tap the Back < icon in the title bar to go back to the previous screen.
The Refund screen appears, showing the full amount of the original purchase transaction. To perform a partial refund, tap the Delete < key to delete the full amount, then enter the amount you want to refund. Otherwise, continue at step 5.
Tap the OK ◯ key to continue.
The CVV prompt appears.
Tap the CVV field.
Enter the card verification value (CVV) from the back of the Moneris gift card, then tap the check mark.
Tap Confirm to continue.
Note: If necessary, you can bypass the CVC. Leave the field empty, then tap Confirm.
Once the refund is approved, the “How would you like your receipt?” prompt appears, showing the available options for receiving a receipt: Print, Text,Email, and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
ASk the customer which receipt format they prefer and tap one of the options on screen.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction Complete” prompt appears, tap OK to return to the default transaction screen.
The default screen transaction appears. The application is ready to process your next transaction.
Gift card void
Gift card void
Perform a gift card void when a gift card purchase has been entered incorrectly and needs to be cancelled and re-done.
If you have more than one terminal, you must process the void on the same terminal as the original transaction.
The whole transaction will be voided -- you cannot perform a partial void.
Only transactions in the current batch can be voided. For example, if the purchase transaction that you want to void is in a batch that is already closed, perform a refund instead.
Voids are performed using the Reports screen. Follow these instructions.
Tap the Main menu icon, then tap Reports.
Look under “All transactions” and tap the transaction you want to void. If needed, tap the All transactions dropdown menu and select the type of transaction you are looking for. You can also tap Scan to scan the QR code from a receipt, or tap Search to look for the transaction to be voided. For instructions, refer to Finding a transaction using Scan or Search.
The transaction details appear.
Verify this is the right transaction, then tap Void at the bottom of the screen.
Otherwise, tap the Back < icon in the title bar to go back to the previous screen.
Note: What if Void does not appear at the bottom of the screen? This means the transaction is not in the current batch. Only transactions in the current batch can be voided. If you need to reverse a purchase transaction, perform a refundinstead of a void.
The application prompts you to confirm that you want to proceed with voiding the transaction.
To proceed, tap OK. Continue to step 5.
To cancel, tap the Back < icon in the title bar to go back to the previous screen.
The CVV prompt appears.
Tap the CVV field.
Enter the card verification value (CVV) from the back of the Moneris gift card, then tap the check mark.
Tap Confirm to continue.
Note: If necessary, you can bypass the CVC. Leave the field empty, then tap Confirm.
Once the void is approved, the “How would you like your receipt?” prompt appears, showing the available options for receiving a receipt: Print, Text,Email, and No Receipt.
Ask the customer which receipt format they prefer and tap one of the options on screen.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete” prompt appears, tap OK to return to the default transaction screen.
The default transaction screen appears. The application is ready to process your next transaction.
Gift card receipt
Gift card receipt
Here is an example of a gift card receipt.
Item
Description
A
Transaction type. For example, Purchase, Refund, Void.
B
Card name and card number. The card number is masked — an asterisk is printed in place of the card number except for the last four numbers.
C
Batch number. This is the Moneris Gift & Loyalty batch number
D
Order ID. You can use the Order ID to search for a transaction to void, to refund, or to reprint the receipt.
E
Custom ID. You can customize the name of this field. The value for this field is the value that you enter on the terminal during the transaction.
F
Username. Indicates which user was signed in to the terminal when the transaction was processed.
G
Total. This is the total sale amount including any tip.
H
Amount paid. This is the total amount paid so far, after one or more partial approvals.
I
Card balance. This is the balance remaining on the card.
J
QR code. You can scan the QR code on a receipt to immediately find the transaction on the terminal to void, to refund, or to reprint the receipt.
Gift card reporting
Gift card reporting
Gift card transactions are included in the Moneris Go reports on your terminal.
Important: You can see all transactions only if your user role is set to “View other users in reports.” For example, if your user role is “Low,” you may see only your own transactions.
Viewing transaction details for gift cards
Details for all transactions, including gift card transactions, are available directly on the Reports screen. To view the Reports screen, tap the Main menu icon, then tap Reports.
24-hour summary: Gift card transactions are included in the summary of transactions at the top of the screen. For example, the “Purchases” total for each day includes gift card purchases.
All transactions: To view individual gift card transactions, look under “All transactions”. Tap a gift card transaction to see its transaction details. If needed, tap the All transactions dropdown menu to filter by transaction type and method of card entry.
To learn more about the Reports screen, and how to filter transactions to match your business needs, refer to Reports in the Moneris Go application.
Viewing totals for gift card transactions
You can find gift card totals on the End of day screen. To view the End of day screen, tap the Main menu icon, then tap Reports. At the bottom of the screen, tap End of day.
Under “Details by card type,” you will see totals for each card type. Look for Moneris Gift cards. The details include transaction count and transaction totals for:
Gift card purchases
Gift card refunds
Gift card voids
Gift card tips
All gift transactions
To learn more about the End of day screen and how to filter transactions to match your business needs, refer to End of day section in Reports.
End of day reconciliation process
Gift card transactions are included in the End of day report along with your other transactions. If you would like to verify your transaction totals for the day, refer to End of day section in Reports.
Load a gift card
Load a single gift card using cash
Follow these steps to load a single card. To load multiple cards (all with the same value), refer to Load multiple gift cards using cash.
At the Purchase screen, tap the additional options ⋮ icon in the title bar, then select Load single gift card.
Enter your password, then tap OK.
Ask the customer how much money they would like to load on their gift card. Enter the requested dollar amount, then tap the OK◯.
Ask the customer how they would like to pay for their gift card.
If the customer offers cash, tap Cash, and continue to the next step.
If the customer offers a credit or debit card, refer to Load a single gift card using credit or debit.
Pass the terminal to your customer so they can respond to the customer prompts.
Once the payment is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen.
If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete, proceed to load gift card” prompt appears, tap OK to continue.
When the application re-displays the dollar amount to be loaded, swipe the gift card.
Enter the CVV from the back of the gift card.
The application confirms that the gift card has been successfully loaded with the requested value. Tap OK to continue.
The application prints a gift card activation receipt showing the value on the gift card. Give the card and the receipt to the customer.
When the “Transaction complete” message appears, tap OK to return to the default transaction screen.
Load a single gift card using credit or debit
Follow these steps to load a single card. To load multiple cards (all with the same value), refer to Load multiple gift cards using credit or debit.
At the Purchase screen, tap the additional options ⋮ icon in the title bar, then select Load single gift card.
Enter your password, then tap OK.
Ask the customer how much money they would like to load on their gift card. Enter the requested dollar amount, then tap the OK◯.
Ask the customer how they would like to pay for their gift card.
If the customer offers a credit or debit card, tap Credit or debit. Go to the next step.
If the customer offers cash, refer to Load a single gift card using cash.
Pass the terminal to your customer so they can respond to the customer prompts.
The Purchase total appears, showing:
The total sale;
The “Tap, insert or swipe” prompt;
The cards brands you accept.
The customer enters their card on the terminal. Depending on the type of card, they can tap, insert or swipe it.
The “Processing, please wait” message appears.
If the customer inserted a chip card, the message “Do not remove your card” also appears.
Once the payment is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen.
If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete, proceed to load gift card” prompt appears, tap OK to continue.
When the application re-displays the dollar amount to be loaded, swipe the gift card.
Enter the CVV from the back of the gift card.
The application confirms that the gift card has been successfully loaded with the requested value. Tap OK to continue.
The application prints a gift card activation receipt showing the value on the gift card. Give the card and the receipt to the customer.
When the “Transaction complete” message appears, tap OK to return to the default transaction screen.
Load multiple gift cards using cash
Follow these steps to load multiple gift cards, each with the same value. For example, use this procedure to load 5 gift cards with $10 each. If the customer wants several gift cards with different values, you must load each card separately. To load a single gift card, refer to Load a single gift card using cash.
At the Purchase screen, tap the additional options ⋮ icon in the title bar, then select Load multiple gift cards.
Enter your password, then tap OK.
Ask the customer how many gift cards they would like to purchase, then tap the number of cards requested.
Note: The maximum number of gift cards you can load in one procedure is 10. If the customer would like to purchase more than 10 cards, repeat this procedure for the remaining cards.
Ask the customer how much money they would like to load on each gift card. Enter the requested dollar amount, then tap the OK◯.
Ask the customer how they would like to pay for their gift cards.
If the customer offers cash, tap Cash, and continue to the next step.
If the customer offers a credit or debit card, refer to Load multiple gift cards using credit or debit.
Pass the terminal to your customer so they can respond to the customer prompts.
Once the payment is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen.
If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete, proceed to load gift card” prompt appears, tap OK to continue.
When the application re-displays the dollar amount to be loaded, swipe the gift card.
Enter the CVV from the back of the gift card.
The application confirms that the gift card has been successfully loaded with the requested value. Tap OK to continue.
The application prints a gift card activation receipt showing the value on the gift card. Give the card and the receipt to the customer.
The application prompts you to swipe the next gift card. Repeat steps 12 to 15 until all the gift cards have been loaded.
When all the gift cards have been loaded, the “Transaction complete” message appears. Tap OK to return to the default transaction screen.
Load multiple gift cards using credit or debit
Follow these steps to load multiple gift cards, each with the same value. For example, use this procedure to load 5 gift cards with $10 each. If the customer wants several gift cards with different values, you must load each card separately. To load a single gift card, refer to Load a single gift card using credit or debit.
At the Purchase screen, tap the additional options ⋮ icon in the title bar, then select Load multiple gift cards.
Enter your password, then tap OK.
Ask the customer how many gift cards they would like to purchase, then tap the number of cards requested.
Note: The maximum number of gift cards you can load in one procedure is 10. If the customer would like to purchase more than 10 cards, repeat this procedure for the remaining cards.
Ask the customer how much money they would like to load on each gift card. Enter the requested dollar amount, then tap the OK◯.
Ask the customer how they would like to pay for their gift cards.
If the customer offers a credit or debit card, tap Credit or debit. Go to the next step.
If the customer offers cash, refer to Load a single gift card using cash.
Pass the terminal to your customer so they can respond to the customer prompts.
The Purchase total appears, showing:
The total sale;
The “Tap, insert or swipe” prompt;
The cards brands you accept.
The customer enters their card on the terminal. Depending on the type of card, they can tap, insert or swipe it.
The “Processing, please wait” message appears.
If the customer inserted a chip card, the message “Do not remove your card” also appears.
Once the payment is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email and No Receipt.
Note: You can choose which receipt options customers will see. Refer to Receipt settings.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen.
If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
The customer passes the terminal back to you, as directed by the application.
The application prints receipts if requested.
If the customer requested a printed receipt, give them the cardholder copy.
When the “Transaction complete, proceed to load gift card” prompt appears, tap OK to continue.
When the application re-displays the dollar amount to be loaded, swipe the gift card.
Enter the CVV from the back of the gift card.
The application confirms that the gift card has been successfully loaded with the requested value. Tap OK to continue.
The application prints a gift card activation receipt showing the value on the gift card. Give the card and the receipt to the customer.
The application prompts you to swipe the next gift card. Repeat steps 15 to 18 until all the gift cards have been loaded.
When all the gift cards have been loaded, the “Transaction complete” message appears. Tap OK to return to the default transaction screen.
Voiding a gift card activation
Voiding a gift card activation
If a customer purchases a gift card and then no longer wants it and has not used it, or if you need to correct an error, you may cancel the activation as needed.
Void the gift card activation transaction.
On the main menu, tap Reports.
On the list of transactions, tap the Activation/Reload transaction you want to void.
On the transaction details screen, tap Void at the bottom of the screen.
Tap OK to confirm you want to void the transaction.
Choose a receipt format.
Tap OK to complete the transaction.
Void the payment (debit, credit, or cash) for the gift card.
On the main menu, tap Reports.
On the list of transactions, tap the payment transaction (debit, credit, or cash) that was used to pay for the gift card.
On the transaction details screen, tap Void at the bottom of the screen.
Tap OK to confirm you want to void the transaction.
Follow any additional prompts on screen.
Choose a receipt format.
Tap OK to complete the transaction.
You may re-do the gift card activation, as needed, using the same card.
Deactivate a gift card
Deactivate a gift card
Follow these steps to deactivate a gift card and print a deactivation receipt. If there is a balance on the card, you can transfer the balance to another gift card at the end of the procedure.
At the Purchase screen, tap the additional options ⋮ icon in the title bar, then select Deactivate gift card.
Enter your password, then tap OK.
Select a method of entering the gift card.
To swipe the gift card, simply tap OK. Go to step 4.
To manually enter the card number:
Tap the card entry field, then tap Manual entry from the list, then Ok.
Tap OK again at the bottom of the screen to continue.
When prompted, enter the card number and tap Confirm.
Go to step 5 (Enter the CVV).
Swipe the gift card you want to deactivate.
The “Processing, please wait” screen may appear.
Enter the CVV from the back of the gift card then tap Confirm.
The application prints a deactivation receipt. Give the cardholder copy to the customer.
Select one of these options.
If there was a balance on the deactivated card and the customer wants to transfer that balance to another card, tap Load gift card, then go to Transfer a balance upon deactivation below.
To simply complete the deactivation, tap End transaction. If there was a balance, it will be deleted and cannot be recovered.
Note: Once a card is deactivated, it cannot be used again.
Transfer a balance upon deactivation
At the end of the deactivation procedure, the application will indicate if there is a balance on the card. Follow these steps to transfer a balance to another gift card.
Tap Load gift card to transfer the remaining balance to another gift card.
Swipe the gift card to which you want to transfer the balance. The “Processing, please wait” message may appear.
Enter the CVV from the back of the gift card then tap Confirm.
The application displays how much money was transferred to the gift card. Tap OK to complete the transaction.
The application prints a receipt showing the amount transferred. Give the cardholder receipt and the card to the customer.
At the “Transaction Complete” prompt, tap OK to return to the default transaction screen
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