Moneris Kiosk - Troubleshooting
Table of Contents
P400 PINpad
P400 PINpad
As the Moneris Kiosk is an all-in-on payment solution, all transactions are initiated on the kiosk screen; the P400 PIN pad is used ONLY to process payments.
Note: Refunds cannot be completed using the P400 PIN Pad. This can only be done through the counter POS system. For further assistance, contact UEAT.
| PINpad Issue | Solution |
Black/blank screen |
Ensure the PIN pad is securely plugged into to the kiosk. Note: Contact UEAT for assistance if the kiosk needs to be moved to verify this. |
Cancelled transaction |
If the customer cancelled the transaction on the PIN pad, the transaction will need to be re-initialized, via the kiosk app. |
Connectivity issues |
|
Cannot swipe a chip card using magnetic stripe reader |
Ask the customer to complete the transaction using an alternate method:
|
Card removed |
|
Last PIN Retry or Last PIN Try |
The second attempt to enter a PIN for this transaction was incorrect. The customer can try one more time. |
No card detected |
The transaction timed out at the "Tap, insert or swipe" screen since no card was entered
Note: Make sure the customer is ready to enter their card, then re-try the transaction. |
Printer out of paper |
The printer is out of paper. Open the kiosk printer compartment and replace empty paper roll.
Note: Follow steps here to replace thermal printer roll. |
PIN tries exceeded |
The customer keyed in an incorrect PIN too many times in a row. The transaction is declined. Request another form of payment. |
Please enter PIN again |
The customer entered an incorrect PIN. Ask them to try again. |
Tap failed |
Ask the customer to try tapping again. If tapping fails again, ask the customer to insert their card into the chip card reader. If the card does not have a chip, ask the customer to swipe the card. |
The Kiosk
The Kiosk
| Hardware Issue | Solution |
| Power on/Power off kiosk |
Note: The monitor and PIN pad will light up when turned on, or will dim, and then eventually darken when turned off. |
| The kiosk turns off automatically | Make sure the power cable is connected properly to the product and power outlet. |
| Internet communication issue | Verify the kiosk is connected to the internet, and that the router is functioning. |
| Change paper | Follow steps shown here: Replacing the thermal printing paper. |
Merchant Support
Merchant Support
Can’t find what you are looking for?
Contact the UEAT Support Team:
- Phone: 1-866-214-0061
- Email: support@ueat.io
UEAT SUPPORT: Moneris Kiosk - Troubleshooting
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