Moneris Online (All-in-one): I purchased an all-in-one solution through Moneris (website and payments)

How do I enable payments on my website?

• You will receive an invitation from the Moneris website creation team to meet with them online.
• They will guide you through the process of setting up your website including payment processing.

How do I design my website?

• The Moneris website creation team will guide you through the process of creating and designing your Wix website.
• Work with them to select a template and customize it for your business.
• To learn about the options for designing and managing your website, visit the Wix help centre at support.wix.com. 

How do I set up fraud prevention tools for my website?

Depending on the Moneris Online package you choose, the following powerful fraud prevention tools are included:

• Moneris Kount^® Essential gives merchants get ready-to-use fraud protection backed by our pre-configured Moneris ruleset. Moneris Checkout offers fully automated order decisioning on your behalf.
• 3-D Secure provides real-time authentication of an online shopper to their card issuer through Visa^® Secure and Mastercard Identity Check^TM.

These fraud tools are pre-configured to work with Moneris Online. No additional setup on your part is required for either of these fraud prevention tools.

How do I perform a refund in Wix?

Follow these steps to perform a refund in Wix.

1. On the Wix dashboard, click Orders.
2. Select the order you want to refund.
3. On the order details page, click Issue Refund.
4. On the Issue refund page, enter the total amount to be refunded. You can refund the full amount or a partial amount.
5. Select a reason for the refund (optional).
6. Check the box next to Send a confirmation email to customer.
7. Click Continue to complete the refund. 

How do I perform a refund in the Go Portal?

You can also perform refunds in the Go portal.

1. On the main menu, click Reports.
2. Click on the transaction you want to refund.
3. Click Actions and select Refund.
   

   NOTE: For detailed instructions, refer to the Moneris Go portal reference guide or online help on the Moneris Go portal support page available at Moneris Go Portal - Overview

    

How do I log into my Moneris Go portal account?

1. Go to https://monerisgo.com/login.
2. Click Sign up.
3. At the Sign-up page, complete the required fields.
4. Click Sign up.
5. You will receive a user account activation email. Follow the instructions in the email message.
   

   NOTE: For step by step instructions, refer to the Moneris Go portal reference guide or online help on the Moneris Go portal support page available at Moneris Go Portal - Overview.

    

I don't remember my password for the Moneris Go portal? How do I reset it?

1. On the Login page, click Forgot Password.
2. On the Password Reset page, enter your email address.
3. Click Reset.
4. The portal sends a message to your email address. In the message, click the link to reset your password.

How do I access my statements?

• Access transaction details and statements, manage accounts, handle chargebacks, check fees and more with Moneris’ merchant portal, Merchant Direct.
• Click here to find out more and to access Merchant Direct. 

How do I handle chargebacks?

• A chargeback is an adjustment to your merchant account based on a previous sales transaction.
• You can handle chargebacks in Merchant Direct.
• Click here to find out more.

Moneris Online (Payment Only): I connected my existing Wix website to Moneris payments

How can I set up Moneris as my payment processor on my existing Wix site?

Existing Wixcustomers can select Moneris for their payment processing. Refer to this article on the Wix support page: Connecting Moneris as a payment provider.

You will need to enter two pieces of information in Wix:

• Store ID. Your Moneris Store ID can be found in your welcome email from Moneris.
• API token. To obtain your API token,

1. Activate your account for the Moneris Merchant Resource Centre (MRC).
2. Log into the MRC.
3. On the menu bar, click Admin > Store settings. The token is located in the API token section. If you need any help with these steps, refer to the MRC User Manual on the MRC login page.

How do I perform a refund in Wix?

1. On the Wix dashboard, click Orders.
2. Select the order you want to refund.
3. On the order details page, click Issue Refund.
4. On the Issue refund page, enter the total amount to be refunded. You can refund the full amount or a partial amount.
5. Select a reason for the refund (optional).
6. Check the box next to “Send a confirmation email to customer”.
7. Click Continue to complete the refund.

How do I perform a refund in the Merchant Resource Centre (MRC)?

To learn how to perform a refund in the MRC, watch the following video:

How do I access my statements?

• Access transaction details and statements, manage accounts, handle chargebacks, check fees and more with Moneris’ merchant portal, Merchant Direct.
• Click here to find out more and to access Merchant Direct. 

How do I handle chargebacks?

• A chargeback is an adjustment to your merchant account based on a previous sales transaction.
• You can handle chargebacks in Merchant Direct.
• Click here to find out more.