Overview

This article explains how to set up the HP hardware for your Moneris Total Commerce solution, including the Moneris Go (A920) terminal and HP POS equipment.

There is a specific order in which to set up your equipment. You need to perform the following tasks in the order presented here to make your setup experience as seamless as possible:

1. Review the information in the Before you get started section below.
2. Unbox the equipment.
3. Connect the hardware to the HP tablet.
4. Power on  the HP tablet and connect it to your business Wi-Fi network.
5. Download and install any software updates for the tablet.
6. Log in to Wix POS on the tablet and perform initial configuration.
7. Set up the Moneris Go terminal, set it into Cloud mode, and charge it.
8. Pair the Moneris Go terminal with the tablet.

Before You Get Started

What are the prerequisites to get started with Moneris Total Commerce?

Welcome to Moneris! Here's what you need to know to get started with Moneris Total Commerce: 

1. Confirm you received your HP hardware and your Moneris Go terminal. Refer to the What hardware comes in the box for Moneris Total Commerce? section below for more information. 
2. Logon and register your account with Moneris Portal, Moneris Go portal, and Merchant Direct. Refer to How do I set up my Moneris accounts? for more information. 
3. Connect the HP peripheral hardware (printer, scanner, cash drawer) to the HP tablet. Refer to How do I connect the HP hardware? for more information.
4. Set up the Go terminal hardware (install the paper roll and charge the terminal). Refer to How do I set up the Moneris Go terminal hardware for Moneris Total Commerce? for more information.
5. Prepare the Go terminal to integrate with the HP tablet. Refer to How do I set up the Moneris Go Application? for more information.
6. Power on the HP tablet, connect it to Wi-Fi, and log in to Wix. Refer to How do I power on the HP Tablet?, How do I connect the HP tablet to Wi-Fi?, and How do I log in to the Wix POS application? for more information. 
7. Integrate the Go terminal with the HP tablet to collect card-present payments from your customers. Refer to How do I integrate the Go terminal with the HP POS tablet? for more information.

What hardware comes in the box for Moneris Total Commerce?

Please confirm that you received all the necessary items in your box. 

	Cash drawer & RJ12 cable
	Receipt paper roll 2.25" X 1.64" X 100' Receipt printer & USB cable
	Scanner & USB cable
2.25" X 1.64" X 100'	HP POS tablet & Power adaptor

1. If your terminal will communicate with the Moneris host over high-speed Ethernet, review the Moneris Terminals Network Readiness Checklist (available at moneris.com/checklist) to ensure that your Ethernet service is ready to support your terminal.
2. Make sure you have your 13-digit Moneris Merchant ID (found in your “Important information” email).
3. Be sure to follow the steps in the Welcome email you received from Moneris to ensure your Moneris and Wix accounts are set up before you begin the setup processes described in this guide. 

If any of the above required elements are missing, please call Moneris Customer Care at 1-866-319-7450.

A note about logon credentials

The Moneris credentials for the Go terminal and Go Portal are not the same as the Wix POS application credentials. Merchants cannot use their Go terminal/Go Portal credentials to sign into their WX POS account. Merchants also cannot use their Wix POS application credentials to sign into their Go terminal/Go Portal accounts.

A note about cellular & network connectivity

The Go terminal is already set up to use long-range cellular communication (4G or 3G) to send and receive information to and from the Moneris host. The terminal communicates via 4G by default for faster communication, and uses 3G as a fallback where 4G is not available. 

If the cellular connection in your area is unstable, you can also connect the Go terminal to Wi-Fi. Refer to the Moneris Total Commerce - Troubleshooting Hardware Issues article for instructions to connect the Go terminal to Wi-Fi.

How do I set up my Moneris accounts?

Moneris Total Commerce merchants must register for Moneris Portal to take advantage of the powerful business and payment management tools provided by Moneris to manage terminals, users, and more. 

Register for Moneris Portal

The Moneris Portal is intended to be a single location from which to access all your Moneris digital products, including Merchant Direct and Go portal. As we continue to build the solution, more digital products will be added to the Moneris Portal. Follow the instructions below to register for Moneris Portal.

1. Open a web browser and go to https://login.moneris.com/en/login. 
2. On the Log In page, click Create an account. 
3. Follow the on-screen prompts to create an account for Moneris Portal. 

Register for Moneris Go Portal 

The Moneris Go Portal provides terminal and user management functionality for your Go or Go Plus terminals. Once you have registered for Moneris Portal, you will be able to access and register for Moneris Go Portal. 

Follow the instructions in the Moneris Go portal - How to get started article to register for Go Portal.

HP and Moneris Hardware Setup

How do I connect the HP POS equipment for Moneris Total Commerce?

Refer to the diagram below and follow the instructions to connect the HP tablet and point-of-sale (POS) accessories.

1. Place the tablet (A) facedown to provide easy access to the ports.
2. Connect the devices as illustrated:
   1. Tablet (A): Connect the power adaptor to the USB-C port on the tablet (1).
   2. Scanner (B): Connect the USB cable to the USB port on the tablet (2).
   3. Printer (C): Connect the USB-C cable to the USB- C port on the tablet (3). Connect the other end of the USB-C cable to the USB-C port on the printer (4).
   4. Cash drawer (D): Connect the RJ-12 cable to the RJ-12 port on the printer (5). 
3. Plug the tablet’s power adaptor into a power outlet (6).
4. Proceed to the How do I set up the Moneris Go terminal hardware for Moneris Total Commerce? section below. 

Wix has also created an instructional video to illustrate how to connect the hardware. Click the link below to view the video:

https://youtu.be/IZsFK9QUbP0?si=cuegPIEfIdsQM33n 

How do I set up the Moneris Go terminal hardware for Moneris Total Commerce?

Follow the instructions in this section to set up the Moneris Go terminal.

Install the receipt paper

Place the terminal face-down on a clean, dry, flat surface. Lift the printer latch up to release the printer cover, then pull the cover back to expose the paper compartment.
Insert the receipt paper roll into the paper compartment with the loose end unrolling from the bottom of the roll and away from the terminal.  Unroll enough paper to extend at least one inch (2.5 cm) past the top of the printer cover. Note: If the paper is installed backward, your printouts will be blank.
Close the printer cover and press down to snap it back into place so that the extended paper is held securely.
Turn the terminal over so that the screen is once again facing up.  You are ready to print receipts and reports. Proceed to the Charge the battery section below.

Charge the battery

Charge the terminal’s internal battery for 3 hours using one of the following methods: 

• Charging cable
• Optional charging base

Recommendations: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris Go terminal and base. Failure to do so may affect the operability of, or cause damage to, the equipment. Always plug the charging cable into the power source last to avoid power surges. Use a power bar equipped with surge protection where possible.

Use the charging cable

Follow these instructions to connect the USB charging cable directly to the terminal. 

Unfold the charging cable and insert the micro-USB connector into the USB port on the left side of the terminal.
Make sure the AC adaptor is connected to the other end of the charging cable. Plug the AC adaptor into a working electrical outlet on a power bar.
The terminal displays the charging screen. Wait for the battery icon to display the lightning bolt symbol. This indicates that the terminal is receiving power, and the battery is charging. Continue charging the terminal during the rest of the setup procedures. Go to the Power on the terminal section below.

Use the optional charging base

Follow these instructions to connect the USB cable to the optional charging base. 

Unfold the charging cable and insert the USB connector into the USB port in the back of the base.
Make sure the AC adaptor is connected to the other end of the charging cable. Plug the AC adaptor into a working electrical outlet on a power bar.
Dock the terminal on the base. Ensure that the metal contacts on the underside of the terminal fit securely over the leads prong on the base.
The terminal displays the charging screen. Wait for the battery icon to display the lightning bolt symbol. This indicates that the terminal is receiving power and the battery is charging. Continue charging the terminal during the rest of the setup procedures. Go to the Power on the terminal section below.

Power on the terminal

Follow the instructions below to power on the Go terminal.

1. Locate the thin rectangular power button on the right side of the terminal.
2. Press and hold the power button for about 2 seconds until the screen illuminates. The terminal powers on and the home screen appears.
3. Proceed to the How do I set up the Moneris Go Application? section below.

How do I set up the Moneris Go Application?

Open the Launcher app

Open the Launcher app to select the default Go application that will launch when the terminal starts up. This process will only need to be done once. 

1. From the terminal’s home screen, tap the Launcher icon (). The app launches and syncs with Moneris. Once the sync process completes, a drop-down menu appears. 
2. Select Moneris Integrated from the drop-down menu.
3. Tap the Launch App button.
4. Proceed to the Cloud mode integration section below. 

Cloud mode integration

Your Moneris Go terminal must be set into Cloud mode in order to integrate with the Wix POS equipment. Follow the instructions below to place your Go terminal into Cloud mode.

1. At the Let’s get payment ready prompt, tap Go.
2. At the language prompt, select the terminal language you wish to use, e.g., tap English.
3. In the next screen, tap the Operational mode drop-down menu and select Cloud.
4. Slide the Print on ECR: toggle to the right.
5. Tap the Save button at the bottom of the screen. 
6. Wait while the terminal processes the changes.
7. If the terminal prompts for the merchant ID, use the on-screen keyboard to enter the last 9 digits of your Moneris Merchant ID, then tap OK.
8. Wait while the terminal connects and syncs with Moneris.
9. Once complete, the Ready screen appears.
   
10. Put the Go terminal aside for now and proceed to the How do I power on the HP Tablet? section below.

Set up the HP POS Tablet

How do I power on the HP Tablet?

Power on the HP POS tablet

Follow the instructions below to power on the HP POS tablet.

1. Locate the power button on the bottom right corner of the tablet.
2. Press and hold the power button for five seconds.
3. Once the Wix logo appears, the tablet is powered on. 
4. Proceed to the How do I connect the HP tablet to Wi-Fi? section below. 

How do I connect the HP tablet to Wi-Fi?

Once the tablet is powered on the first time, you are prompted to set up the Wi-Fi. Follow the directions below to connect the tablet to a Wi-Fi network in your business. 

1. At the Let’s get started with WiFi setup prompt, tap Setup WiFi. The tablet searches for available networks and presents a list.
2. Tap the network to which you want to connect. 
3. If prompted, enter your password to connect to the Wi-Fi network.
4. Proceed to the How do I log in to the Wix POS application? section below. 

If you are not prompted to set up Wi-Fi when you power up the tablet:

1. At the Wix POS logon screen, tap Troubleshooting in the bottom right corner of the screen.
   
2. In the Troubleshooting screen, tap View Settings under Network Settings.
   
3. In the Network & Settings screen, tap Wi-Fi. The Wi-Fi screen appears with a list of available networks.
   
4. Tap the name of the network to which you wish to connect. A popup appears requiring the password for the network. 
5. Use the on-screen keyboard to enter the network password, then tap CONNECT. The system connects to the network. When the connection is successful, the Wi-Fi screen reappears, and you can see the "Connected" status appear below the network name. 
6. Tap the Back triangle in the bottom left corner of the screen. 
7. Proceed to the How do I log in to the Wix POS application?  section below.

How do I log in to the Wix POS application?

First time login process

The first time you power on your HP POS tablet, you will need to do some basic configuration, then you can log on. Follow the instructions below to logon to Wix POS for the first time on your HP tablet. 

1. Power on the HP POS tablet.
2. At the Welcome/Language Selection screen, tap English.
3. In the next screen, a default time zone is displayed. Do one of the following:
   • If this is the correct time zone for your business, proceed to step 4.
   • If this is not your time zone, tap Change Time Zone and select the time zone in which your business is located.
4. Tap the Continue button. A logon prompt appears.
   
5. At the logon prompt, enter your email address associated with your Wix account, then tap the Continue with Email button. A Password field appears below. 
6. Enter your password, then tap the Log In button. The Welcome screen appears.
7. Click the Let’s Go button. The system syncs and updates settings. When the Checkout screen appears, you are ready to begin using Wix POS.

Normal login process

You can login to the Wix POS application in one of two ways: 

• login with email and password
• login with 4-digit PIN 

To login with email and password:

1. At the logon prompt, enter your email address associated with your Wix account, then tap the Continue with Email button. A Password field appears below. 
2. Enter your password, then tap the Log In button. The POS screen appears.

How do I install tablet updates on the HP tablet?

Before you proceed with terminal integration, you need to ensure the HP POS tablet is up to date with the latest software. Follow the instructions below to update the tablet.

1. In the Wix POS app on the tablet, tap the main menu, then tap Settings.
2. Scroll down and select App & Tablet.
3. In the App & Tablet screen, look for the Software Update section.
4. Tap Check for Updates.
5. Follow any on-screen prompts to update the tablet and software. Once the updates have been completed, you are ready to connect the Moneris payment method with Wix.
6. Proceed to the How do I integrate the Go terminal with the HP POS tablet? section below.

How do I integrate the Go terminal with the HP POS tablet?

Follow these steps to integrate the Moneris Go terminal with the HP POS tablet. 

Pair the Go terminal with the HP POS tablet

Before you begin, you should have the Moneris Go terminal powered on and connected to 4G. On the Go terminal, locate the sticker on the side that displays the terminal ID (an 8-digit alphanumeric value beginning with 'A'). 

1. From the Wix POS checkout screen on the tablet, tap the network icon.
2. In the Connect Moneris Go Terminal screen, tap Pair a New Card Reader.
3. Tap inside the Enter 8-digit code field and use the on-screen keyboard to enter the 8-digit terminal ID shown on the sticker on the side of the Go terminal.
4. Tap the Pair Reader button on the top right corner of the screen. Once the Go terminal has been paired, it will appear in the Available card readers list. 
5. Tap Connect beside the Go terminal in the list. Its status should change to "Connected".
6. Tap the Done button in the top right corner of the screen.

Remove a paired Go terminal

In the event that you need to unpair a Go terminal, follow these instructions. 

1. From the Wix POS checkout screen on the tablet, tap the network icon.
2. In the Connect Moneris Go Terminal screen, locate the terminal you wish to remove in the Available card readers list.
3. Long press on the Connect/Connected status and slide it to the left. This reveals a Remove button.
4. Tap the Remove button. A confirmation popup appears.
5. Tap Remove. The terminal disappears from the Available card readers list.

Reconnect a previously paired Go terminal

If you have already paired a Go terminal to the tablet before and it loses connection, or it gets connected to another POS, you have the option to reconnect that previously paired Go terminal. Follow the instructions below to re-pair a Go terminal.

1. From the Wix POS checkout screen on the tablet, tap the network icon.
2. In the Connect Moneris Go Terminal screen, locate the terminal you wish to reconnect with in the Available card readers list. 
3. Tap Connect.
4. Once the terminal displays the “Connected” status, tap Done in the top right corner of the screen.

Next Steps

What are the next steps once the hardware is set up?

Now that you have the HP POS equipment set up and your Go terminal is ready to process payment, you can begin setting up the Wix application. To get started, visit https://support.wix.com/en/retail-pos-7046310 and review their help articles and FAQs.