Congratulations! You have successfully checked the outstanding balance on a Moneris gift card.

How do I deactivate a Moneris Gift Card?

Moneris gift cards need to be deactivated on the terminal. However, the terminal will need to be taken out of integrated mode and placed into standalone mode in order to process the deactivation. Once completed, the terminal can then be placed into integrated mode again so that you can continue processing other transactions sent by the Wix POS Register. Follow the steps below to deactivate a Moneris gift card.

Step 1 - Place the terminal in standalone mode

Follow the instructions below to place the Go or Go Plus terminal into standalone mode. 

1. From the terminal's main screen (that shows the date/time), swipe from left to right. A screen with three options (Exit, Support, and Settings) appears. 
2. Tap the Exit button. The terminal's sign in screen appears. 
3. Sign on to the terminal using your Moneris terminal credentials (Username and Password). 
   

   Note: These credentials may be different than the ones used to sign into the Wix POS Register application, the Wix Dashboard, or any of the Moneris portals.

    
4. Proceed to Step 2 - Deactivate the Moneris Gift Card section below. 

Step 2 - Deactivate the Moneris Gift Card

Now that the terminal is in standalone mode, follow the steps below to deactivate the Moneris gift card. 

1. At the Purchase screen, tap the Options button (three vertical dots) in the top right corner of the screen. 
2. On the menu that appears, tap Deactivate gift card. 
3. On the "Please confirm your entry method" screen, ensure Swipe is shown in the drop-down menu, then tap the Ok button on the bottom of the screen. 
4. On the Deactivate - Swipe screen, swipe the gift card through the terminal's magnetic stripe reader. 
5. At the Enter gift card CVV screen, use the on-screen numberpad to enter the gift card's three digit CVC number, then tap the Confirm button. The terminal processes the card deactivation. 
6. When the receipt output options appear, select the cardholder's preferred receipt output:
   • To print a hardcopy of the deactivation receipt, tap Print. 
   • To send an SMS link to the deactivation receipt to the cardholder's mobile device, tap Text and follow the onscreen prompts to enter the customer's mobile number. 
   • To send a link to the deactivation receipt to the cardholder's email address, tap Email and follow the onscreen prompts to enter the customer's email address. 
7. When the transaction completes, the terminal returns to the Purchase screen. 
8. Proceed to Step 3 - Place the terminal back into integrated mode below. 

Congratulations! You have successfully deactivated the Moneris gift card.

Step 3 - Place the terminal back into integrated mode

Now that the gift card is deactivated, you will need to return the terminal to integrated mode to process further transactions with the Wix POS Register application. Follow the instructions below to place the terminal back into integrated mode. 

1. On the bottom of the terminal's screen, tap the Back (<) button. The terminal returns to the terminal's main screen (that shows the date/time) and is now back in integrated mode.

Now the terminal is ready to process the next transaction. 

How do I refund a transaction in which a Moneris gift card was redeemed?

Because the Wix POS Register application does not currently support refunds to Moneris gift cards, Moneris is offering a workaround to be able to provide the gift card holder with a new gift card for the value of the refunded amount. In this case, merchants will be required to access the Moneris Gift Portal to activate and load a new gift card for the amount of the refund. Follow the instructions below to process a refund of a Moneris gift card redemption. 

1. On a laptop or desktop PC, open a web browser and go to: https://cp.ernex.com/Authentication/SignOn.aspx.
2. On the Log In page, enter your Gift Portal credentials (email and password) and click the Log In button. 
   

   Note: If you have not yet created an account for the Moneris Gift Portal, click the Create Online Account link on the left side of the screen and follow the on-screen prompts to create your account, then perform Step 2.

    
   
3. In the main portal screen, click the Card Management menu option along the top of the screen. 
4. On the Actions menu on the left side of the screen, click Batch Activation.
   
5. On the Batch Card Activation Request screen, click the Program drop-down menu and select the gift card program to which your Moneris gift cards belong, then click the Continue button. The screen refreshes and more fields become visible.
6. Under the Attribute To section, click the Business drop-down menu and select your Moneris Total Commerce location. The Location drop-down also populates at this point.
7. Click inside the Number of Cards field and enter "1". 
8. Click inside the Card Range Start Number field and enter the 17-digit gift card number of the new gift card you are giving to the customer. 
9. Click inside the Card Range End Number field and enter the same 17-digit gift card number of the new gift card you are giving to the customer. 
10. Click inside the Activation Value field and enter the amount you are refunding to the customer (including any taxes).
    
11. Click the Submit button at the bottom of the screen. The system processes the transaction and activates the gift card for the specified amount. 
12. Once complete, click the Log Out link at the top of the screen. 

Congratulations! You have successfully issued a new gift card as a refund.

Troubleshooting Gift Card Issues

Issue: The "Couldn't find gift card" message appears when a gift card is swiped or manually entered.

Solution:

The gift card number may not have been entered correctly, or the magnetic stripe reader on the terminal did not read the card swipe properly. 

For manual entry:

1. Check the gift card number and CVC again. 
2. Tap Enter Gift Card Number. 
3. Reenter the gift card number and CVC as prompted. 

For card swipe:

1. Tap the Try Again button. 
2. When prompted, swipe the gift card on the terminal's magnetic stripe reader. 
   

   Note: Try swiping the card more slowly and firmly through the magnetic stripe reader. You can also try swiping the card in the opposite direction of the initial failed swipe.

    

   Note: For more information on swiping cards on the terminal, refer to How do I enter Moneris gift cards on the Moneris terminal (A920 or DX8000)?

    

Issue: "Card Reader not connected"

Solution:

This message occurs when the Moneris terminal (A920 or DX8000) is not detected by the Wix POS Register application.

In the event that you see the "To start accepting credit cards, connect your Card Reader" message at the point of sale when you tap Gift Card as the payment method, do the following:

1. In that message, tap Connect. 
2. Follow the on-screen prompts to attempt to reconnect the Moneris terminal. 

Reconnection steps for the A920 and DX8000 terminal can be found here:

• A920 - How do I integrate the Go terminal with the HP POS tablet?
• DX8000 - How do I pair the Go Plus terminal with the Wix POS application?

If reconnection does not work:

1. Manually enter the gift card by tapping Enter Gift Card Number. 
2. Follow the on-screen prompts to key in the gift card number and CVC value. 
3. When you have some downtime, contact Moneris Customer Care at 1-866-319-7450. 

Issue: I need to perform a gift card refund.

Solution:

Unfortunately, it is not currently possible to perform a refund involving a Moneris gift card through the Wix POS Register application. Merchants will need to refund the transaction in Merchant Direct.

Once the refund has been processed in Merchant Direct, you will need to reissue a new gift card using the Moneris Gift Portal. Refer to the instructions in the How do I refund a transaction in which a Moneris gift card was redeemed? section of this article. 

Issue: I need to void a gift card sale.

Solution:

Unfortunately, it is not currently possible to void a transaction involving a Moneris gift card through the Wix POS Register application or through the Moneris terminal.