Moneris Go Retail

Moneris Go Retail - Support

Find out how to contact us to get help with any of your Moneris products.

Code 10 situation

During a transaction, if you feel that a customer, card or transaction is suspicious and needs investigating, call Moneris Customer Care at 1-866-319-7450 and state that the call is a Code 10. This will alert the Moneris operator without alarming your customer. The operator will ask you some "Yes/No” questions and then provide instructions.

Reasons for calling in a Code 10 include:

larger than normal transaction size
cardholder is asking to manually enter the card number
there is no chip on a domestically-issued credit card (Visa/MasterCard/Discover/Amex)
card security features appear to be altered (i.e. Card Brand appears blurry or incorrect, no expiry date, etc.)
cardholder is asking to ship the product to an address far away or under someone else’s name
cardholder provides multiple credit cards and some result in a declined message
cardholder is being aggressive
the signature on the credit card does not seem to match the signature on the Purchase receipt.
the name on the card is inconsistent with the person’s gender.
the customer is purchasing an unusual number of expensive items.
the customer’s purchases seem randomly selected, with little regard for size, quality or value.

Contact us

Merchant support

Ordering point-of-sale supplies and receipt paper

Visit shop.moneris.com to purchase point-of-sale supplies including receipt paper rolls.

Moneris Insights

Explore Moneris Insights for business and payment news, trends, customer success stories, and quarterly reports & insights. You can access Moneris Insights by logging into the Moneris Portal.

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