Reports can be accessed from the main menu. 
Note: Daily report availabilities can vary by data type. The Daily Report Data Availability provides a list of the various times (Eastern Standard Time).

Run a report

1. In general, follow these instructions to generate a report. 
2. Select the report from the main menu. 
3. Select the account(s) you wish to report on. 
4. Select a date for the report. 
5. View the report results. 
6. On some of the reports and modules, you can do one or more of the following:
   • Filter and sort the report data. 
   • Adjust the columns. 
   • Export the report results. 

List of reports and modules available

Some reports in Merchant Direct are standalone, while others are contained in modules (meaning that there is more than one report that can be generated based on choices that you make in the module). Below is a list of the reports/modules available in Merchant Direct. Click on the links to be taken directly to the report topics. 

Note: The Locating Existing Reports in Merchant Direct topic provides a complete breakdown of all available reports and modules in Merchant Direct. This topic will assist merchants transitioning from Merchant Direct Classic to the new version. 

Standalone reports

These reports are not part of a module: 

• Monthly Statement
• Bank Reconciliation
• Revenue Share

Modules and the reports they contain

Many of the modules in Merchant Direct contain one or more reports which are generated based on the choices you make in the modules. The modules are listed here, along with the various reports which can be generated from the module screen. 

• Dispute Management
  
  • Disputes
• Sales Summary
  • Sales summary
  • End of Day Batch Summary
     
• Find a Transaction
  
  • Find a transaction
• Fees/Billing Details
  • Service Fees
  • Fee Summary
  • Fee Summary by Chain
  • Processing/Associated Costs
  • Interchange/Wholesale Discount
    • Billing Volume Details
    • Billing Fee Program Details
• Gift Cards
  • Gift Cards:
    • Gift Card Summary
    • Gift Card Transactions
    • Gift Card Liability

As Merchant Direct Classic migrates to a newer version of Merchant Direct, the following table shows how new reporting features have been grouped into modules to help you navigate the new platform with ease:

Updates to the time availability of daily data reports on the new Merchant Direct platform are reflected in the table below:

The account selection tool is featured in all of the Merchant Direct reports and screens. This tool enables you to select one account, select all accounts, or multi-select specific accounts on which to report. This is applicable to chains and super-chains.

Note: Merchants that are not part of a chain, e.g., a single store with a single account, will not see the account selection tool. This is only visible to merchants with more than one account. 

Learn how to:

• select a single account
• select all accounts
• multi-select individual accounts
• search for accounts to select 
• clear selected accounts 

Select a single account

To select a single account: 

1. In the Merchant Location(s) popup, search for it, or use the vertical scroll bar on the right side of the popup to scroll up or down for it. 
2. Once you locate the account, place a checkmark in the checkbox beside it. 
3. Click the Apply button at the bottom of the Merchant Location(s) popup.
   

Select all accounts

To select all accounts:

1. In the Merchant Location(s) popup, click the Select All link in the top right corner. All checkboxes will be checked. 
2. Click the Apply button at the bottom of the Merchant Location(s) popup.
   

Multi-select accounts

To select individual accounts from the list:

1. In the Merchant Location(s) popup, search for the account you wish to select, or use the vertical scroll bar on the right side of the Merchant Location(s) popup to scroll up or down for it. 
2. Once you locate the account, place a checkmark in the checkbox beside it. 
3. Repeat steps 1 and 2 as needed to locate and select additional locations. 
4. Click the Apply button at the bottom of the Merchant Location(s) popup.
   

Search for accounts

You can search for accounts by their account number, address, or store number. 

1. In the Merchant Location(s) popup, click inside the search field at the top of the popup. 
2. Begin typing in your search criteria. As you type, the list will narrow down.
3. Once you locate the account that you are searching for, place a checkmark in the checkbox beside it. 
4. (Optional) Repeat steps 2 and 3 if you need to search for more than one account. 
5. Click the Apply button at the bottom of the Merchant Location(s) popup.
   

If you need to clear your search and begin again:

• Click the X  that appears in the far right side of the search field. 
• If your search criteria is incorrect, you will see the "No results could be found" message.
• Ensure your search term is correct; perhaps try a different search criteria e.g., if you were searching by account number, try the address instead. 

Clear selected accounts

If you need to clear the selected accounts, you can do so in one of two ways:

• Uncheck the selected accounts one at a time.
• Click the Clear All link at the top of the Merchant Location(s) popup. 

All of the reporting functions in Merchant Direct have a date range selector that features dynamic calendars. These dynamic calendars help to enforce the date range limitations on certain reports. The Start Date and End Date fields appear at the top of reports. 

Note: The Start Date and End Date fields do not accept manual date entry; you need to use the calendar to select dates. 

To use the calendar to select a date:

1. Click inside the date field. The calendar appears below. 
2. Select your month and year from the drop-down menus. 
3. Click on a date in the calendar.
4. Click the Apply button. 

For example, if we wanted to run a report starting April 23, 2021, we would select April from the month drop-down, ensure the year is set to 2021, then click on the 23rd in the calendar.

Please note, you can also use the < and > buttons to go forward and back on the calendar to advance or reverse the months. 

The various reports in Merchant Direct are dynamic, and can be filtered and sorted in real time. Click on the links below to learn how to:

• Apply filters to report results
• Sort the report results

Filtering report results

Filters are a way to exclude certain information from report results; it allows you to view only the information you want to view while hiding results that you do not wish to see. You can apply as many filters as you want to a report, but note:

• you can only apply one filter at a time to a column. 
• the more filters you apply, the smaller your pool of results will be.
  
  Note: Filters that you apply to a report do not carry over into an exported report. The filters you apply will only be applicable to a report being viewed within Merchant Direct. Exported reports will contain all fields and all data within the requested date range. 

Follow the instructions below to filter the report results. 

1. Run the report. 
2. Once the report results are visible on the screen, click the Table Filter button. A popup appears. 
3. Click the Column Name drop-down menu and select the column by which you'd like to filter. 
4. Click the Filter drop-down menu and select the filter type you'd like to apply. Refer to the Filter types section below for guidelines about filter types. 
5. Click inside the Search field and type in the search term you'd like to search by. Refer to the Search terms section below for guidelines about entering search terms. 
6. If you wish to use additional filters, proceed to step 7. If you are satisfied with the filter you have entered, proceed to step 9. 
7. Click the Add Filter link in the bottom left corner of the popup. A new line of filters is added. 
8. Repeat steps 3-5 to set the filter (Column Name, Filter, and Search).
9. Once all your filters are set, click the Apply button. The report reappears with the filters applied.

Filter types

There are 5 filter types in the report filtering tool. Refer to the table below to determine the appropriate filter type to select.

Search terms

When entering your search terms in the Search field, please be aware of the following conditions:

• If you are searching for a text or numeric string using the Contains or Does not contain filter, you can use part of a word. For example, if you wish to find MasterCard® as the card type, you can simply type in "mast" 
• If you are searching for an exact term using the Equals or Does not equal filter, you need to spell your search term exactly. For example, if you are searching for a transaction with $52.68 as the Merchant Settled Transaction Amount, you would need to enter "52.68" exactly. 
• It may be possible that your search terms and filters may not return results. Check the report date and the filters and search terms used. You can click the Reset Table Filter link to reset your filters and start again without needing to rerun the report. 

Sorting report results

The report results that appear in columns can be sorted alphabetically, chronologically, or numerically. When you sort the report by a column, the results in other columns also re-sort and appear in the new sort order. 

1. Simply click on the column header you wish to sort by.
2. The report results will render sorted in ascending order by the data in the column header you clicked. 
3. If you wish to sort in descending order, click the same column header again. The report results will render sorted in descending order.

Refer to the diagram below to see an example of data sorted in ascending and descending order.

A few notes about sorted report results: 

• The sorting only applies to the report you are viewing; any filtering you do to one report does not automatically apply to other reports available in the system. 
• If you close the report and then return to it at a later time, the report reappears in its default configuration (it is unsorted). 
• If you wish to sort by a different column, simply click the column header, and the report results will render sorted by the new column.
• Any sorting that you have done will not be applied when Exporting the report to CSV.

The columns on Merchant Direct reports can be manipulated in several ways. Click on the links below to learn how to:

• hide columns
• show hidden columns 
• change the column width
• change the order of the columns on the report

Hide columns

The columns on most of the reports can be toggled on and off to show them, or hide them. Follow the instructions below to hide columns on a report. 

1. Run the report.
2. Once the report results are visible on the screen, click the gear icon () at the top of the screen. The Column Visibility popup appears, with all the checkboxes checked by default. 
3. Locate the column(s) you wish to hide:
   • You can search for the column by typing the column name into the Search columns field at the top of the popup. 
   • You can use the vertical scroll bar on the right side of the popup to scroll up and down the list of report columns. 
4. Once you locate the column, remove the checkmark beside its name. 
5. Repeat step 3 to find additional columns to hide as needed. 
6. When finished, click outside of the Column Visibility popup. The popup disappears, the report results update in real time, and the column(s) disappear from the screen. 

Show columns

Hidden columns can be restored at any point by following the instructions below. 

1. In the report screen, click the gear icon () at the top of the screen. The Column Visibility popup appears. 
2. Place checkmarks in the checkboxes that you wish to restore. 
3. When finished, click outside of the Column Visibility popup. The popup disappears, the report results update in real time, and the column(s) reappear on the screen. 

Resize columns

It is possible to resize the columns, to adjust their width. Follow the instructions below to resize a column on a report screen. 

1. Run the report. 
2. Once the report results appear on the screen, hover your mouse cursor on the vertical line dividing the columns in the report's header (see example above).
3. When the double-sided arrow appears, hold down the left mouse button and drag the cursor left or right as required. 
4. Once the column is to the desired width, let go of the mouse button. The column will resize.

Adjust column order

It is possible to move visible columns around on the screen. This means that you can reorder the columns and place columns side by side that are normally separated by one or more other columns. Follow the instructions below to change the order of columns on the report screen. 

1. Run the report. 
2. Once the report results appear on the screen, click and hold on the column header you wish to move. The mouse cursor changes to a hand and the column header shades and appears to disconnect. 
3. Drag the column header left or right across the screen. 
4. Once the column is in the desired location, let go of the mouse button. The column will anchor to its new location. 

This table shows an example of what this might look like when the Transaction Type column will be moved from its current location to be beside the Settlement Date column.

Reports in Merchant Direct can either be exported to PDF or CSV (comma separated value). Refer to the table below for the possible export types for each report.

For more information on how to save reports in a PDF or .txt format, follow steps here.

In this topic, you'll learn how to:

• export reports to CSV
• export individual report sections to CSV
• export reports to PDF

NOTE: If you have applied filters to the report, sorted the data, or have hidden columns in Merchant Direct, be aware that the exported report will not inherit any of the filtering, sorting, or hiding. An exported report will show all columns on the report and all of the data for the selected date range. 

Export reports to CSV

Most of the Merchant Direct reports can be exported to CSV (comma separated values). CSV files can be viewed and manipulated in text editor programs like Notepad, or in spreadsheet programs like Microsoft Excel®. Follow the instructions below to export a report to a CSV file once the report has been generated. 

1. Run the report.
2. On the report screen, click the Download CSV icon ().
3. In your web browser, look for the file download section to verify that the file is downloading.
   
4. Once the report has been exported, browse your hard drive to the location where the file is saved. 
   Note: The saved file will be named after the report or specific section you downloaded, with the file extension .csv. For example, if you downloaded the Sales Summary report, the file would be titled sales_summary.csv.

Export individual report sections to CSV

Some reports contain individual sections that can be exported to CSV. Each section on a report like the Bank Reconciliation has its own Download CSV icon (), as pictured below. The process for exporting individual sections is the same as exporting an entire report as described above. 

Export reports to PDF

The Monthly Statement report is able to be exported to a PDF. When the report has been generated, click the Save as PDF button on the left side of the report screen. The report will render as a PDF and save into your Downloads folder on your local hard drive. 

The Bank Reconciliation module provides a summary of deposits, fees accrued while conducting business, and a list of chargebacks and adjustments that occurred within a date range. Amounts for each (deposits, fees, and chargebacks) are listed in both Canadian (CAD) and US (USD) currencies. 

Why use this module

This module will help you determine:

• delayed deposit and/or deposit retention settings.
• the amount of deposits that have been retained, and the current retention balance for each card type.
• component charges that were aggregated together as a single fee charged to the merchant's bank account. 
• a complete breakdown of taxes applied to transactions and/or service fees charged to the merchant.
• a breakdown of total transaction fees for each card type. 

Module customization

The module results can be customized in the following ways: 

• account selection
• sorting and filtering
• column adjustments
• export results to CSV

Module options

This module also features options which can change the type of data displayed on the report. These options include: 

• Search By Date or Payment Type - This option enables the results to be searched by and displayed sorted according to date or payment type used.
• Payment Type: Fee, Deposit, or Chargebacks & Adjustments - If you search by Payment Types, you have the option to search by Fee, Deposit, and/or Chargebacks & Adjustments. 
• Currency: CAD or USD - This option enables you to check the currency you'd like to see on the report. If you accept payments in both CAD and USD, leave it as is, but if you only accept payment in one currency, you can check the other to hide it.

To use the options:

1. Click the Options button at the top of the Bank Reconciliation screen. The Options popup appears. 
2. Set your options as follows:
3. Select how you would like to search for results:
   • Click the Date radio button to search for results by date. 
   • Click the Payment Type radio button to search for results by payment type. 
4. Select which sections you would like to see on the report under the Payment Type heading:
   • To display the Fees, Deposit, and/or Chargebacks and Adjustments sections on the report, place checkmarks in the boxes for the sections you wish to be visible.
5. Select which currencies you'd like to see on the report:
   • To display results in both currencies, leave the boxes under the Currency section checked. 
   • If you wish to hide the results of one or the other, uncheck the desired box to hide it. 
6. When finished selecting the report options, click the Apply button.  In our example above, we are going to display results grouped by payment type in Canadian funds only, and are going to exclude Fees from the report output. Here's a screenshot of what that report will look like:
   

Run the report

1. From the main menu, under the Reports section, click Bank Reconciliation. The Bank Reconciliation module screen appears.
2. (Optional) Set the report options as described in the Module options section above. Once finished, proceed to the next step. 
3. In the report screen, select the account(s) on which you wish to report. 
4. Enter a date range for the report in the Start Date and End Date field. 
5. Click the View button. The report generates and the results appear on the screen.

Available dates for the report

The report is able to be run for a date range of 366 days, up to two years in the past. 

View deposits

The Deposits section is split into deposits in Canadian (CAD) and American (USD) currencies. This section is dynamic, and can display information about the payment date, merchant, chain, and store number, transaction description, settlement, retained, and payment amounts, and the bank account to which the funds were deposited.

View Fees

The Fees section is split into sections for fees processed in Canadian (CAD) and American (USD) currencies. This section is dynamic, and can display information about the payment date, merchant, chain, and store number, transaction description, the transaction and tax amounts, and the bank account from which the fees are extracted.

In addition to viewing the results in a report, you can view the details of the fees charged. In the Fees section, click the + symbol in the View Details column. The Fee Details screen opens and displays information about the fees incurred while conducting your business. 

Note: Fees appearing here are presented as a single charge. This single charge represents the aggregated total of the component charges. For example, a single charge titled 'Moneris Fees' might incorporate any hardware and peripherals you have ordered within the date range, as demonstrated in the example below.

View chargebacks and adjustments

The Chargebacks and Adjustments section is split into chargebacks and adjustments processed in Canadian (CAD) and American (USD) currencies. This section is dynamic, and can display information about the payment date, merchant, chain, and store number, a chargeback/adjustment description, card type and reason code, case ID, payment amounts, and the bank account to which funds were deposited. 

Here is a helpful video to quickly get you started.

Why use this module

You can use this module to:

• determine if a transaction was double-charged
• locate a specific transaction for a refund
• confirm the status of a Pre-authorization transaction 
• look up near real-time transaction data

To access this module:

From the main menu, click Find A Transaction. The Find A Transaction screen appears.

The Find A Transaction screen contains search functionality split into three areas: Account and Date, Transaction Details, and Fee Details. Each area can be accessed by using the floating navigation bar on the left side of the screen. Simply click on a section header to be taken there. 

Search for a transaction

Follow the instructions below to locate transactions in the Find A Transaction screen.

1. In the Account and Date section, select your account from the Account(s) drop-down menu. 
2. Select your results pool as follows:
   • To search all transactions (including transactions in the current batch), select the All Transactions option. Refer to the Search for real-time transaction data section below.
   • To search only settled transactions (from a previously settled batch), select the Settled Transactions option.
3. Select the date type for which you are searching:
   • If you want to search for transactions by the date they were processed at the point of sale or online, select Transaction Date and proceed to step 4. 
   • If you want to search for transactions by the date they were settled on the Moneris host, select Settlement Date and proceed to step 4. 
4. Select a date range of up to 60 days for the search using the Start Date and End Date fields.
5. If you are ready to proceed with your search (by searching all transactions that occurred within the date range and for the selected accounts), proceed to step 9. If you wish to narrow the search criteria further, proceed to step 6 below. 
6. In the Transaction Details section, use the search criteria following the guidelines listed below. 
   Note: You can use as many or as few search criteria as you wish in this section. 
   • Transaction Type: Click the Select Transaction Type drop-down menu and choose the type of transaction for which you are searching. Place a checkmark in the checkbox of the type(s) you want to include, then click outside the drop-down to proceed. Select the approval status of the transaction by placing checkmarks in either the Approved or Declined checkboxes, or check both. 
   • Card Type: Click the Select Card Type drop-down menu and place checkmarks in the checkboxes for the card types for which you are searching. Click outside the drop-down when finished.
   • Card Number: If you know the number of the card used in the transaction, you can enter the first six and the last four digits of the card into the respective fields.
   • Merchant Settled Transaction: This set of fields represents the amount of the settled transaction for which you are searching. It's divided into three sections; a filter, an amount field, and the currency type. The filter is the drop-down menu on the left, and enables you to select an amount that equals, is greater than/less than. The middle field is where you enter the amount, and the field on the right enables you to select the currency. For example, if you wanted to search all transactions in US dollars greater than $5, you would select "Greater than 5.00 USD". 
   • Authorization Number: Use this field to enter the authorization number of the transaction from the original receipt. 
   • Device Number: Use this field to enter the Moneris Terminal ID number of the Moneris device that processed the transaction. 
   • Batch Number: Use this field to enter the batch ID in which the transaction is included. 
   • Invoice Number: Use this field to enter the invoice ID associated with the transaction. 
   • Clerk ID: Use this field to enter the clerk ID of the clerk who processed the transaction. 
   • Acquirer Reference Number: Use this field to enter the reference number of the transaction from the original receipt.
   • Order ID: Use this field to enter the order ID associated with the transaction.
   • Customer ID: Use this field to enter the ID of the customer associated with the transaction. 
7. If you are ready to complete your search, proceed to step 9. If you wish to narrow the search criteria even further, proceed to step 8 below. 
8. (Optional) In the Fee Details section, use the search criteria following the guidelines listed below. 
   • Tier ID: Click the Select Tier ID drop-down menu and select the tier ID from the list.
   • Fee Program: Click the Select Fee Program and select the program to which the fee belongs from the list. 
9. Click the Search button at the bottom of the screen. The search results appear. Proceed to the Viewing the results section below. 

Available dates for reporting

The module stores up to two years of transactions, so you can select a date range of 366 days, for up to two years in the past. Selecting All Transactions will enable you to search today's date for transactions in the current open batch as well.

Note: Settlement data, including Fees and Sales Summary, reaches back only as far as June 10, 2020, and the near real-time transaction data is only recorded back as far as November 2, 2021 when the systems were first implemented. 

Reset the search

If the search does not turn up the results you want, reset the search by clicking the Reset button at the bottom of the screen to start again. 

Download search results

You can download the results of your search to a CSV file by clicking the CSV Download button at the bottom of the screen. 

Viewing the results

Once you have entered your search criteria and generated the list, the Find A Transaction module displays the list of transactions that match your criteria. 

Because the search results display like a report does, you can take advantage of the interactive features of the results, including:

Viewing a transaction

It is possible to view detailed information about individual transactions that appear in the results of a transaction search. The details visible include settlement information, batch information, currency information, and the fee programs applicable to the transaction.

To view the details of a transaction:

• In the View Details column on the Find A Transaction search results screen, click the +  symbol. The View Details screen appears. 
• When finished, click the Close button at the bottom of the screen. 

Note: The Refund button may be enable to process a refund.

Viewing a PetroTrak transaction

Note: This section will not appear for regular credit/debit transactions. This section only appears if a fleet card is used for payment for fuel purchases. 

The PetroTrak tab has been added to the View Details screen for transactions processed with a PetroTrak fleet card. PetroTrak transaction details include additional information that is not available for other transactions. These details include:

• Product Group - This field is the product type or category as defined in your POS system.
• Product - This field contains the product description that was purchased on the PetroTrak fleet card.
• Quantity - This field displays the quantity of items purchased. If gasoline is purchased, the value is expressed in litres (in xx.xxx format). 
• Price - This field indicates the pre-tax price of the item(s) purchased.
• Tax amounts - These fields display the HST/PST/QST collected on the purchased items, as well as a total tax collected.
• Prompts - This section displays prompts mandated by the fleet card used. The driver enters information at the point of sale, and this section provides the prompts and responses entered by the driver. 

Search for transaction data in real-time

Merchant Direct enables you to search for and view details of transactions processed in real-time, providing peace of mind and the ability to action transactions before the batch is settled. With the addition of real-time transaction search functionality, the Transaction Type drop-down menu is expanded to include more transaction types that wouldn't be available in closed and settled batches, such as Pre-auth and Completion 

The process to search for transactions in the current batch is described above in the Search for a transaction section, but it is important to note a few things:

• You need to select the All Transactions option in the Account and Date section. 
• You will be able to search for transactions up to and including today's date. When you select Settled Transactions you will only be able to search for transactions settled before today's date. 
• If you choose Settled Transactions, transaction types like Pre-auth will not be available because Pre-authorized transactions need to be completed in the same batch, which then gets closed and settled at the end of day. 

The Dispute Management module in Merchant Direct provides a quick glance at chargebacks and copy requests. There is also a dashboard to provide information at a glance. 

In this module, you can: 

• search by date range 
• select accounts to search
• find disputes (transaction search) 
• view and take action on chargebacks and copy requests that require your attention
• view chargebacks and copy requests received within a date range
• view chargebacks and copy requests that are being reviewed by Moneris
• view chargebacks and copy requests that have been closed 
• view chargeback dispute groups
• Merchant Direct Version 2 - Reporting

Dispute Management Dashboard

The data that appears in the "Requires Your Attention" and "Under Review by Moneris" sections is current, real-time information. The data that appears under the "Disputes Received", "Closed Disputes", and "Chargebacks Dispute Groups" sections is historical, and is responsive to the date range entered above.

Selecting Accounts and Date Ranges

As with other reports and modules in Merchant Direct, use the Account(s) selector to select accounts on which to report.

Note: Merchants that are not part of a chain, e.g., a single store with a single account, will not be required to select an account. 

The Dispute Management screen will enable you to pull four months of data by selecting a start date. For example, if you select a report to begin on February 1, 2022, the report will automatically fill in an end date of May 31, 2022. 

Find a Dispute

When you initially enter the Find A Dispute screen, you will notice that the Accounts and dates are already populated with the accounts and dates selected in the Dispute Management screen.

There is a floating dynamic navigation aid on the left side of the screen that displays the section headers. You can click on a section header to be taken directly to the section, or use the vertical scroll bar to scroll up and down.

Note: The functionality to find a disputed transaction is very similar to the process to find a transaction. 
Note: If you wish to, you can select different accounts or a different date range. 

Follow the instructions below to find a dispute in Merchant Direct. 

1. In the Dispute Management screen, click the Find a Dispute button. The Find A Dispute screen appears. 
2. If necessary, select accounts or a date range for your search in the Select Merchant/Date Range section. 
3. Select the type of dispute for which you are searching in the Dispute Type section:
   • To search for chargebacks, select the Chargeback radio button. 
   • To search for copy requests, select the Copy Requests radio button. 
     Note: Selecting Chargeback will open up some additional fields below; copy requests don't have Merchant Adjustment Amounts associated with them. 
4. At this point, you have enough to run a report to get all disputes from the selected account in the selected date range of the selected type. You can choose to run the report now, or narrow your search results further. 
   • To run the report now with a broad number of search results, proceed to step 7.
   • To continue to enter search criteria to narrow the results, proceed to step 5. 
     
5. (Optional) In the Case Details section, enter one or more search criteria as follows:
   • Case ID: Click inside this field and enter the case ID associated with the chargeback. 
   • Case Record Number: Click inside this field and enter the record number that is linked to the Case ID. 
   • Case Status: Click the drop-down menu and select the status that most accurately describes the status of the disputed transaction for which you are searching. 
   • Merchant Adjustment Amount: Click inside this field and enter the amount of the adjustment involved in the dispute. 
   • Card Type: Click the drop-down and select the card type involved in the dispute. 
   • Reason Code / Description: Click the drop-down and select the reason code of the dispute. 
     
6. (Optional) In the Transaction Details section, enter one or more of the search criteria as follows: 
   • Cardholder Number: Click the drop-down menu and select the search criteria you are going to use to search for the card number. Choose from the first six digits of the card, the last four digits of the card, or a combination of the first six and last four digits to search. Once you have made your selection, enter the card number in the field below. For example, if you selected Last 4 digits, you would enter a number that represents the last four digits of the card into the field, e.g. "0987". 
   • Invoice Number: Enter the invoice number associated with the transaction into this field. 
   • Terminal Number: Enter the 8-digit terminal ID of the terminal on which the transaction was processed. 
   • Authorization code: Enter the authorization code (Auth#) from the original transaction into this field. 
   • Acquirer Reference Number: Enter the reference number (Ref#) from the original transaction into this field. 
   • Transaction Amount: Select the currency by which the transaction was processed from the CAD/USD drop-down menu, then enter the amount of the transaction in the field below. 
   • Order ID: Enter the order ID (transaction number) into this field. 
   • Customer ID: Enter the ID of the customer attached to the transaction into this field. 
7. Click the Apply button at the bottom of the screen. The Disputes screen appears with the results of your search. 
   

To take action on the chargebacks that appear in the Disputes screen:
Note: Not all cases will have actions available. 

1. Click the ellipsis button (...) in the Actions column. 
2. From the drop-down menu that appears, select the type of action you want to perform on the chargeback:
   • To resolve the dispute, click Resolve case. Proceed to the Resolve Casesection below for instructions. 
   • To accept the chargeback, click Accept case. Proceed to the Accept Casesection below for instructions.
   • To review the details, click View details. Proceed to the View Details and Documentssection below for instructions.

Resolve Case

Follow the instructions below to resolve a disputed transaction. 

Note: When resolving disputes, you are required to upload supporting documentation as specified by the card issuer in the Remedies field on this screen. Each dispute will have different requirements depending on the situation. Supporting and dispute documents can be up to 5mb in size and in the following formats: jpeg, tiff and pdf.

1. In the Resolve Dispute screen, click the Upload Documents button to upload supporting documents.
2. Click the Browse button that appears to begin browsing your computer's hard drive for the required information.
3. Use the Open dialogue box to browse your computer's hard drive to locate the supporting documentation. 
4. Once you locate the supporting document, select it and click Open. The Resolve Dispute screen reappears with the file listed. 
5. If other documents are required. repeat steps 2-4 to upload other documents to support the resolution as necessary.
6. Once all the documents have been uploaded, click the Submit button. Moneris will investigate and contact you with the resolution.  To see a demonstration of uploading supporting documents, review the following video: Video to demonstrate uploading documents

Accept Case

Follow the instructions below to accept a disputed transaction.

1. In the Accept Case screen, read the disclaimer statement. 
2. If you are sure you want to accept the responsibility for the chargeback, place a checkmark in the I accept checkbox. 
3. Click the I Accept button at the bottom of the screen. The Disputes screen reappears. 

View Details and Documents

Follow the instructions below to view details of a disputed transaction. There are two sections to view: Details and Documents.

Details

This section displays all the information pertaining to the particular dispute case.

1. Click on the Details tab on the top left side.
2. Click on each section to view the details of the dispute or use the scroll bar on the right side to navigate up and down the details report.

Declined

If the case status is Declined, the Decline Message section appears.

Review the message and follow any instructions that are provided. The message may indicate a date, ensure to respond by the date in the message.

Documents

This section displays all supporting document images that have been uploaded pertaining to the particular dispute case. Supporting and dispute documents can be up to 5 mb in size and in the following formats: jpeg, tiff and pdf.

1. Click on the Documents tab on the top left side.
   You will see the transaction information across the top of the page.
   You will see related documents going down the left side of the page.

Note: If there is no document uploaded, the Documents tab will be inactive with a message "No documents have been uploaded yet".

1. Click on any document to view the image.
2. Click Go back, to return to the Dispute screen with the list of results.

Viewing Disputes

The Dispute Management screen features four areas where you can view: 

• chargebacks and copy requests that require your attention
• chargebacks and copy requests received by Moneris
• chargebacks and copy requests that are currently being reviewed by Moneris 
• chargebacks and copy requests that have been closed within a date range. 
  

TIP: Try using a date range larger than 1-2 days when viewing disputes.

Under the headings (Requires Your Attention, Disputes Received, Under Review By Moneris, and Closed Disputes), you can see the number of the chargebacks and copy requests, and the dollar values of the chargebacks.

Click the See More link under the section in which you are interested, and the Disputes report for the selected section will appear. For example, if you want to review chargebacks that have been closed/resolved by Moneris, click the See More link under Chargebacks in the Closed Disputes section.

The Sales Summary module enables you to generate and view various sales summary data on settled transactions by card type, clerk ID, province, device, or batch number. The data is presented as gross or net sales by merchant, chain, or superchain, if applicable. Data on the report can be grouped by day, month, or for a custom date range. This report lists funds processed in Canadian (CAD) and American (USD) currencies. 

The Monthly Statement report displays all of your card processing activity in key sections, and each section provides you with details of your daily and monthly transactions.

Why use this report

Use this report to quickly see a summary of all of your card processing activity, including deposits, fees, and credit and debit adjustments. This report can help to reconcile your processing credits and debits against your business bank account statement. The Monthly Statement is available at the merchant level for individual merchants. It is also available at the chain level for chain merchants, and features a few extra columns on the report pertaining to chains. 

Report customization

No customization is available for this report. You are able to view data one calendar month at a time, and data is available for the last 7 years. 

How to run the report 

1. From the main menu, under the Reports section, click Monthly Statement. 
2. In the Monthly Statement screen, select the account(s) for which you want the statement. 
3. Select the month for which you want the statement from the Statement Date field.
4. Click the View button. The Monthly Statement appears. 
   

Once the report has been generated, you can perform the following tasks with the data:

• use the navigation bar on the left side of the screen to jump to different sections of the report
• filter and sort the data
• resize columns and adjust the column order
• export the entire report to PDF, or export report sections to CSV

Field and section description

Refer to the descriptions of all of the sections that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Account Details - Includes your mailing address, store number, and account number for the account which is the subject of the report. 
• Assessment & Other Card Fees – Provides a detailed breakdown of the assessment fees and other card brand fees charged by the card networks.
• Chargeback Summary – Shows a summary of chargebacks by card type and the reason for the chargeback.
• Daily Activity Summary – Shows a detailed daily summary of sales, returns, transaction costs, service fees, and chargebacks.
• Effective Merchant Discount Rate (eMDR) – This is the average cost of card acceptance based on the volume processed in the month, expressed as a percentage.
• Fee Summary – Provides a summary of all fees charged by card type.
• Financial Details – Outlines daily transactions processed by Moneris to your designated banking account. It may show Other Card Fees, which includes cards that are not settled by Moneris (i.e., private label cards).
• Interchange & Wholesale Discount Fees – Provides a breakdown of interchange or wholesale discount fees charged by the fee program and type of card.
• Monthly Summary – Provides a summary of transaction fees and service fees applied during this billing period.
• Monthly Totals by Merchant – (Head office/chain profile only) Provides a detailed summary of monthly totals by individual store locations. 
• Peer Reporting, a valuable Moneris tool that compares merchant’s monthly sales trends against industry peer group sales trends, allowing merchant to make more informed business decisions.
• Service Fees – Summarizes the per-transaction service cost for the different card types you accept.
• Tax Breakdown by Province – (Head office/chain profile only) shows a summary by product of the amount of PST/QST and amount of GST/HST charged on this statement for each provincial or territorial jurisdiction.
• Transaction Fees – Provides a detailed breakdown of the per-transaction cost for different card types you accept.
• Monthly Net Sales Amount Chart - This bar chart can be used to quickly view monthly net sales trends for the past six months.

This report can be used to identify transactions that have been processed with Dynamic Currency Conversion (DCC) or Multi-Currency Pricing (MCP). 

1. From the Merchant Direct Insights dashboard, click the menu panel located next to the Moneris logo, in the upper left-hand corner of the screen.
   
2. From the menu, under Reports, click Revenue Share. 

Revenue Share Report

The Revenue Share report is broken down into the following sections to create reports that best suit your needs:

• Revenue Share Type 
• Moneris Account
• Date Range

Note: Red stars appear next to categories that must be completed before proceeding. 

Tip: Hover your mouse over the info icon that appears next to each category for a brief description. 

1. Under Revenue Share Type, choose the report that you wish to view:
   • Dynamic Currency Conversion 
   • Multi-Currency Pricing
2. Under Moneris Account, choose from one the following:
   • Chain
   • Merchant
3. Scroll through the list of Merchant or Chain account numbers to locate the account associated with your search.
4. Select the Date field to choose the date you wish to review. 
   
   Note The date range can be between 1 to 31 days. 
5. Once you have completed all required fields, click Apply to generate your Revenue Share report, or click Reset to undo or correct any of the information entered.
   Note: Generated reports can be downloaded by clicking on the CSV button located in the top right-hand corner of the Revenue Share Breakdown dashboard. 

Dynamic Currency Conversion (DCC)

Dynamic Currency Conversion (DCC) transactions are transactions authorized in the cardholder's currency based on a converted amount from the local currency. 

Note: Merchant reports provide a more detailed overview of transactions than reports broken down by Chain. 

Merchant DCC Revenue Share Breakdown report

Chain DCC Revenue Share Summary report

Multi-Currency Pricing (MCP)

Multi-Currency Pricing (MCP) are transactions authorized for the amount of the sale in the local currency where the purchase is made.

Note: Merchant reports provide a more detailed overview of transactions than reports broken down by Chain. 

Merchant MCP Revenue Share Breakdown report

Chain MCP Revenue Share Summary report

This report will provide a summary of settled transactions for a particular day.

1. From the Merchant Direct Insights dashboard, click the menu panel located next to the Moneris logo, in the upper right-hand corner of the screen.
   
2. From the menu, under the Reports section, click Sales Summary. 

Sales Summary 

The Sales Summary is broken down into the following sections to allow you to better create reports that best suit your needs:

• Summary Type
• Moneris Account
• Date
• Group By

Note: Red stars appear next to categories that must be completed before proceeding. 

Tip: Hover your mouse over the info icon that appears next to each category for a brief description. 

1. Under Summary Type, select End of Day Batch Summary.
   
2. Under Moneris Account, enter the Account number for the store location you wish to review, or scroll through the list of merchant numbers associated with your account.
   
3. Once you have selected the Merchant Account number, click on the Date field to select the day you wish to review. 
   
   Note: Use the drop-down arrows next the the month and year, or the arrows in the upper left and right-hand corners to quickly select the day you wish to choose.
4. Under the Group By section, choose how you would like the information in your End of Day Batch Summary Report to be grouped.
   

Note: A warning icon will appear over Device and Batch, as these groups are required to generate the End of Day Batch Summary Report.

The End of Day Batch Summary Report provides a comprehensive breakdown of settled transactions that have been processed at a given Merchant location on a particular day. 

Note: This image shows the End of Day Batch Summary Report for all settled transactions for each device I.D on a particular day, including the daily GRAND TOTAL. If a merchant has more than one device, additional lines will appear in the report for each respective device I.D.

Click on the (+) to view the batch details for a specific device on a particular day.

Note: To view a complete report that includes the card types used on each device on a particular day, select Card Type under the Group by section above, and click Apply.

Note: View details will only display transactions processed by the card type selected for a specific device I.D.

Transactions displayed in the End of Day Batch Summary Report are broken down by currency:

• CAD: Canadian dollar
• USD: United States dollar

Note: Only transactions that have been processed in that currency will appear.

Note: All reports are downloadable in CSV format. To download your End of Day Batch Summary Report, click the icon in the upper right-hand corner. 

Customize the End of Day Batch Summary Report

The information displayed in the End of Day Batch Summary Report can be customized to best suit your needs. 

View Batch Details

To view transaction details in the End of Day Batch Summary Report table:

1. Click on the (+) icon that appears next to the Card Type you wish to view. 
   NOTE: Card types are categorized by brand.
   
   A Batch Details window will appear displaying Settled Transaction Results for a given device. 
   
2. From the list of transactions that appear under this card type, click on the (+) icon next to the transaction that you wish to view.  A View Details window will appear. Some of the transaction details include:
   • Refund
   • Transaction Date
   • Card Type
   • Cardholder Number
   • Transaction Type 
   • Merchant Settled Transaction Amount
   • Merchant Settled Currency

For more information on the View Details page, see here.

The Gift Card Liability report

The Gift Liability report shows outstanding gift cards at the merchant or chain level for a particular month. The data is broken out and displayed in Canadian and US dollars. 

Why use this report

Use this report to determine the outstanding liability of Moneris Gift Cards activated at a merchant's location during a specific month. 

Report customizations

The Gift Card Liability report does not feature any customization, other than selecting a month and accounts to include. 

Data retention and availability

Data is available for the last 2 years, excluding the current month in which you generate the report. For example, if today is April 6, 2024, the data is available for 24 months starting from April 2022. 

How to run the report 

1. From the main menu, under the Reports section, click Gift Cards. The Gift Cards screen appears. 
   
2. In the Report Type section, choose the Gift Card Liability option. 
3. Under the Moneris Account section, do one of the following:
   • To run the report for a chain, select Chain. 
   • To run the report for a single merchant, or multiple merchant accounts, select Merchant. 
4. Click the Account(s) drop-down menu. The Merchant Location(s) popup appears.
5. Select the merchant(s)/chain(s) on which you wish to report by placing checkmarks in the checkboxes next to the account(s).
6. Click the Apply button at the bottom of the Merchant Location(s) popup. The popup closes. 
7. Under the Date section, click inside the Date field, select a year, then select a month. 
8. Click the Apply button. The Gift Card Liability report appears. 
   
   Once the report has been generated, you can export the section results to a CSV file. 

Field descriptions

Refer to the descriptions of all of the fields that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification.

• Activated Amount - This field displays the amount loaded onto the Gift Card within the selected month. 
• Closing Balance - This field displays the total liability that the merchant has for Moneris Gift Cards that have been activated but not fully redeemed by the cardholder for the selected month. This value may be a positive or negative amount. 
• Deactivated Amount - This field displays the total dollar value of Moneris Gift Cards that have been deactivated by the merchant within the selected month.
• Expired Cards Amount - This field displays the total dollar value remaining on Moneris Gift Cards that have expired within the selected month. 
• Merchant Name - This field displays the merchant's name associated with the merchant account. 
• Merchant Number - This field displays the truncated Moneris Merchant ID under which the Gift Card transaction was processed.
• Program Name - This field displays the Moneris Gift Card program name associated with the Moneris Gift Cards sold within the selected month. 
• Purchase Amount - This field displays the total dollar value of Moneris Gift Cards that have been activated/loaded by the merchant within the selected month. 
• Starting Balance - This field displays the total dollar amount of unused value on Moneris Gift Cards that have been activated but not fully redeemed by cardholders as of the beginning of the month. The Starting Balance in the current month is the same as the Closing Balance in the previous month.
• Void Adjustment Amount - This field displays the total dollar value of any void transactions performed by the merchant or at the Processing Centre to correct previous transactions within the selected month.

The Financial Adjustment report enables you to see financial adjustments made by Moneris, including chargebacks and manual adjustments. The report shows financial adjustments made within the past month at the merchant or chain level.

Why use this report

This report will help you determine:

• the reasons behind financial adjustments made within the date range;
• adjustment amounts and the cases they were tied to.

Report customization

The report's results can be customized in the following ways: 

• account selection
• export results to CSV
• filter and sort columns

Report options 

You can run this report for:

• Chain level (multiple Merchant IDs)
• Merchant level (single Merchant ID)

The sections below explain how to generate the report and what data you will see. 

Generate the Financial Adjustment report

To generate the Financial Adjustment report, do the following:

1. From the main menu, under the Reports section, click Fees/Adjustments. The Fees/Adjustments screen appears.
2. In the Fee Type section, click the Fee Report drop-down menu and select Financial Adjustment.
3. In the Moneris Account section, select the merchant or chain ID on which you wish to report.
4. In the Date section, click the Date drop-down menu and select the year and month on which you wish to report.
5. Click the Apply button at the bottom of the screen. The report appears.
   
   Once the report has been generated, you can export the section results to a CSV file. 

Field descriptions

Refer to the descriptions of all of the fields that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Card Type - This column displays the various card types for which adjustments were made within the selected date range.
• Case ID - This field displays the unique 12-digit number is assigned by Moneris to identify Copy Requests and Chargebacks.
• Chargeback Fee Amount - This field displays the fee levied by Moneris to process the chargeback if applicable.
• Currency - This field displays the currency in which the adjustments were made within the selected date range.
• Deposit Date - This field displays the date that the financial adjustment was processed and funds were deposited to the merchant's bank account.
• Merchant Adjustment Amount - This field displays the amount of the adjustment processed by Moneris that was deposited into the merchant's bank account.
• Merchant Number - This field displays the merchant number against which the adjustments were applied within the date range.
• Reason - This field displays a short description of the financial adjustment/chargeback event tied to the Case ID.
• Reason Code - This field displays the chargeback reason code associated with the financial adjustment/chargeback event tied to the Case ID.
• Report Date - This field displays the date the chargeback was reported.
• Store Number - This field displays the store number associated with the financial adjustment/chargeback event. 

The Taxable Fees report shows merchants the taxes accrued on the fees they pay to Moneris for device rental, Interac Online, Service fees, etc. This report has three variants: Tax Breakdown by Chain, Tax Summary by Province, and Tax Breakdown by Province, and can be run at the superchain level. The merchant and chain level do not have these variants and only offer a Taxable Fees report. 

Why use this report

This report will help you determine:

• For superchains, you can see the fees and taxes paid on those fees, broken down by province in which your chains operate.
• A summary of the taxes paid on fees in each province for the merchant, chain, or superchain.
• A detailed view of the taxes paid on fees in each province for the merchant, chain, or superchain.
• Fee amounts incurred in each province in which your business operates.

Report customization 

The report results can be customized in the following ways: 

• account selection
• export results to CSV

Report options

You can run this report for:

• Merchant level (one Merchant ID)
• Chain level (multiple Merchant IDs)
• Superchain level (multiple Merchant IDs)

The sections below explain how to generate the various reports and what data you will see.

Generate the Tax Breakdown by Chain report

Note: This report is only available for superchain merchants. Single store and chain merchants will not be able to generate this report. 

To generate the Tax Breakdown by Chain report, do the following:

1. From the main menu, under the Reports section, click Fees/Adjustments. The Fees/Adjustments screen appears.
2. In the Fee Type section, click the Fee Report drop-down menu and select Taxable Fees.
3. In the Moneris Account section, select the superchain account you wish to report on.
4. In the Date section, click the Date drop-down menu and select the year and month on which you wish to report.
5. Click the Apply button at the bottom of the screen. The report appears.
6. Make sure the Tax Breakdown by Chain option at the top of the screen is selected. 
   

Available dates for the report 

The report is able to be run for a date range of 366 days, up to two years in the past. 

Field and section description 

Refer to the descriptions of all of the sections that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Amount - This field displays the total fee amount levied for each fee within the specified date range.
• Chain Number - This field displays the chain number which incurred the fees.
• Currency - This field displays the currency type (CAD or USD) of the fees.
• Description - This field shows the description of the fee program which incurred the taxes.
• GST/HST Amount - This field displays the total amount of GST/HST collected on the fees incurred within the specified date range.
• GST/HST Percent - This field displays the GST/HST rate levied against the fees.
• Province - This field displays the two digit short form of the province in which the chain operates.
• PST/QST Amount - This field displays the total amount of PST/QST collected on the fees incurred within the specified date range.
• PST/QST Percent - This field displays the PST/QST rate levied against the fees. 
• Total Amount - This field displays the total amount of the fees against which the taxes were levied. 

Generate the Tax Summary by Province report

To generate the Tax Summary by Province report, do the following:

1. From the main menu, under the Reports section, click Fees/Adjustments. The Fees/Adjustments screen appears.
2. In the Fee Type section, click the Fee Report drop-down menu and select Taxable Fees.
3. In the Moneris Account section, select the superchain account you wish to report on.
4. In the Date section, click the Date drop-down menu and select the year and month on which you wish to report.
5. Click the Apply button at the bottom of the screen. The report appears.
6. Make sure the Tax Summary by Province option at the top of the screen is selected. 
   

Available dates for the report 

The report is able to be run for a date range of 366 days, up to two years in the past. 

Field and section description

Refer to the descriptions of all of the sections that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Amount - This field displays the total fee amount levied within the specified date range.
• Currency - This field displays the currency type (CAD or USD) of the fees.
• GST/HST Amount - This field displays the total amount of GST/HST collected on the fees incurred within the specified date range.
• GST/HST Percent - This field displays the GST/HST rate levied against the fees.
• Province - This field displays the two digit short form of the province in which the chain operates.
• PST/QST Amount - This field displays the total amount of PST/QST collected on the fees incurred within the specified date range.
• PST/QST Percent - This field displays the PST/QST rate levied against the fees.
• Total Amount - This field displays the total amount of the fees against which the taxes were levied. 

Generate the Tax Breakdown by Province report

To generate the Tax Breakdown by Province report, do the following:

1. From the main menu, under the Reports section, click Fees/Adjustments. The Fees/Adjustments screen appears.
2. In the Fee Type section, click the Fee Report drop-down menu and select Taxable Fees.
3. In the Moneris Account section, select the superchain account you wish to report on.
4. In the Date section, click the Date drop-down menu and select the year and month on which you wish to report.
5. Click the Apply button at the bottom of the screen. The report appears.
6. Make sure the Tax Breakdown by Province option at the top of the screen is selected.
   

Available dates for the report 

The report is able to be run for a date range of 366 days, up to two years in the past. 

Field and section description

Refer to the descriptions of all of the sections that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Amount - This field displays the total fee amount levied for each fee within the specified date range.
• Currency - This field displays the currency type (CAD or USD) of the fees.
• Description - This field shows the description of the fee program which incurred the taxes.
• GST/HST Amount - This field displays the total amount of GST/HST collected on the fees incurred within the specified date range.
• GST/HST Percent - This field displays the GST/HST rate levied against the fees.
• Province - This field displays the two digit short form of the province in which the chain operates.
• PST/QST Amount - This field displays the total amount of PST/QST collected on the fees incurred within the specified date range.
• PST/QST Percent - This field displays the PST/QST rate levied against the fees.
• Total Amount - This field displays the total amount of the fees against which the taxes were levied. 

The Transaction Fee Breakdown report summarizes the transaction fees for each card type at the merchant or chain level. 

Why use this report

This report will help you determine the total transaction fees for each card type by merchant. 

Report customization

The report's results can be customized in the following ways: 

• account selection
• export results to CSV

Report options

You can run this report for:

• Chain level (multiple Merchant IDs)
• Merchant level (single Merchant ID)

The sections below explain how to generate the report and what data you will see. 

Generate the report

To access and generate the Transaction Fee Breakdown report, do the following:

1. From the main menu, under the Reports section, click Fees/Adjustments. The Fees/Adjustments screen appears.
2. In the Fee Type section, click the Fee Report drop-down menu and select Transaction Fee Breakdown.
3. In the Moneris Account section, select the account you wish to report on, e.g., select Chain, then choose the chain account.
4. In the Date section, click the Date drop-down menu and select the year and month on which you wish to report.
5. Click the Apply button at the bottom of the screen. The report appears.
   

Field and section description

Refer to the descriptions of all of the sections that are available for this report. 

Note: Field names are listed alphabetically on this page only to assist you with quick lookup and identification. 

• Card Brand Amount - This field displays the assessment fees charged to Moneris by the card brands to support their brand presence and to administer and maintain their payment processing infrastucture.
• Card Type - This field shows the card types used in the transactions within the specified month.
• Currency - This field shows the currency in which the transaction was processed.
• Discount Amount - This field shows a percentage fee of relevant credit card transaction amounts charged in connection with the costs of settling the transaction.
• Fee Settled By - This field indicates whether the fees were settled by the merchant or chain.
• Flat Fee Amount - This field shows the flat fee associated with processing the various card types.
• Merchant Number - This field shows the merchant number(s) that incurred the fees within the specified month.
• Product Fee Amount - This field displays fees that were charged for transactions processed through IVR, Moneris Gateway or integrated products.
• Qualification Amount - A qualification fee is applied to these transactions and is intended to help compensate for higher costs associated with these transactions. The qualification fee is a percentage based fee that is charged against the dollar volume for transactions that are not fully qualified (e.g. 1.00% x $50 = $0.50).
• Store Number - This field shows the store number(s) that incurred the fees within the specified month.
• Total Transaction Fees - This field shows the total transaction fees for each card type processed within the specified month. 

There are two ways to respond to a chargeback: upload documents or accept case. To respond to a chargeback, go to the Dispute Management Module.

Upload documents

If you wish to attempt to resolve a chargeback or copy request case, you can do so by uploading documents such as transaction receipts, itemized invoices and email communications to support the case.

Note: Not all chargebacks are eligible for remediation, therefore the Documents section will be disabled. This means that you cannot upload documents to resolve the chargeback. 

Follow these general instructions to upload documents to respond to a chargeback.

1. Click the main menu, and under the Reports section, click on Dispute Management.
2. Select your accounts.
3. Enter a date range in which chargebacks have occurred, then click the Apply button. 
4. In the various sections on the page, click the See More link under Chargebacks.
   
5. In the Disputes screen, click on the ellipsis button (3 dots) in the Actions column, and choose Resolve dispute. 
6. In the Resolve Dispute popup, click the Upload Documents button.
   
7. Click the Browse button and use the Open dialog box to browse your computer's hard drive for the supporting documentation. 
8. Once you locate the document(s), select it/them and click the Open button. The Resolve Dispute dialog box reappears. 
9. Click the Submit button. A confirmation popup appears. 
10. Click the Submit button. The Disputes screen reappears with a message that the documents were uploaded.

Accept Case

If you choose to accept a chargeback case, it means you do not wish to pursue any recourse, and are fully responsible for the chargeback. The case will settle in favour of the customer and your account will be debited.

Note: Once you have accepted the case, you cannot revert the action. The case will be removed from the Disputes screen. 

Follow these general instructions to upload documents to respond to a chargeback.

1. Click the main menu, and under the Reports section, click on Dispute Management.
2. Select your accounts.
3. Enter a date range in which chargebacks have occurred, then click the Apply button. 
4. In the various sections on the page, click the See More link under Chargebacks.
   
5. In the Disputes screen, click on the ellipsis button (3 dots) in the Actions column, and choose Accept dispute. The Accept Case screen appears.
6. Review the case details presented in the screen. 
   
7. When ready, place a checkmark in the I accept checkbox.
8. Click the I Accept button. The Disputes screen reappears with a message that the dispute was accepted. 

The tables in this topic present the copy request reason codes broken down by card type. These reason codes appear on Dispute reports generated from the Dispute Management screen.

Note: Visa and MasterCard no longer initiate Copy Requests. However, this online help still includes them in case you are viewing historical data. 

View codes for:

• Visa
• MasterCard
• Discover
• American Express
• JCB

Visa

MasterCard

Discover

American Express

JCB

American Express

Discover

Mastercard

Visa

The table below lists some declined transaction response codes in alphabetical order. These response codes appear in the Find a Transaction module.

Tier codes are used for calculating the Merchant Discount Rate (MDR). Refer to the table below for a list of codes and their descriptions. The codes in this table are listed in alphabetical order. These tier codes appear in the Find a Transaction module. 

When viewing transaction details and reports, information about card entry at the point of sale is presented as a two-digit numeric value. This topic provides you with a legend to be able to read and understand the numeric values presented for MasterCard, Visa, Discover, and JCB, respectively. 

Where you'll see entry codes 

You will see entry codes in the following areas in Merchant Direct:

• Sales Summary Batch Details: When the End of Day Batch Summary report has been generated, click on the (+) icon in the View Details column that appears next to the Card Type you wish to view. A Batch Details window will appear displaying Settled Transaction Results for a given device. Look for the Point of Sale Entry Mode column to see the entry code. 
  
• Find a Transaction Module: When you have found a transaction, click the +View Details link. Scroll down and locate Point of Sale Entry Mode. This will provide you with the entry code associated with the transaction. 
  

POS Entry Code Definitions

The tables below provide entry codes and their definitions for MasterCard, Visa, Discover, and JCB, respectively. These codes will help you understand how the card was entered at the point of sale. 

View codes for:

• MasterCard
• Visa
• Discover
• JCB

MasterCard

Visa

Discover

JCB

 This section is designed to provide a list of field names that appear on reports and an explanation of the data that is presented. It will also provide the report names on which the field is available. The list is presented in alphabetical order.