Overview

When you take orders on the Moneris Go Restaurant POS app, the Kitchen Display System (KDS) app, which runs on a separate iPad, displays the orders so that the kitchen staff can prepare food and beverages for your customers. Orders and modifications are displayed in real time to provide immediate updates to the kitchen staff. 

In this section, you will learn how to:

• Optimize your iPad for the KDS app
• Sign into the KDS app 
• Configure KDS settings 
• Understand the elements on the KDS screen
• View orders
• Complete orders
• Sign out of the KDS app

Before you begin

Before you begin using the Kitchen Display System (KDS) app, please note: 

• The KDS app is an optional module and requires an additional fee. (Please contact our sales team.) Once you sign up for the KDS app, you can install the app on as many tablets as you wish. For example, if you have three kitchen stations (grill, salad, and dessert), each station would have its own tablet running the KDS app.
• Each KDS tablet can display only one kitchen station at a time. You cannot have two KDS tablets logged into the same kitchen station at the same time. 
• The KDS app uses the Wi-Fi network in your establishment to communicate with other applications like the Moneris Go Restaurant POS app.

Important considerations

Please note the following important information: 

• The tablets you are using for the KDS app must be plugged into a power source at all times and should be configured so that they do not go to sleep or allow other apps/settings to disrupt their ability to display orders. For instructions, refer to Optimizing your iPad for the KDS app.
• The KDS app keeps track of all orders using three tabs: Active, Modified, and Completed. These tabs are updated in real time as orders are received, modified, completed, and sent out to the guests. 
• If you have multiple kitchens and multiple displays, you can view only one kitchen at a time per display. If you need to view another kitchen from a tablet that is already assigned to a kitchen, you will need to sign out and sign in again to select a different kitchen. 

Optimize your iPad for the KDS app

Optimize your iPad for the KDS app

Follow these steps to optimize the iPad you are using to run the Kitchen Display System (KDS) app. 

1. From your iPad’s home screen, tap the Settings icon ().
2. Disable the Auto Brightness adjustment:
   1. On the left pane, tap Accessibility.
   2. Tap Display & Text Size.
   3. In the Display & Text Size screen, toggle the Auto-Brightness switch to OFF.
   4. Tap < Accessibility to return to the Accessibility screen.
   5. Tap Display & Brightness on the left pane.
   6. Slide the BRIGHTNESS slider all the way to the right (for maximum screen brightness).
   7. Tap Auto-Lock.
   8. In the Auto-Lock screen, tap Never.
3. Close the Settings screen (by pressing the Home button).
4. Launch the KDS app by tapping its icon on the iPad’s home screen.

Sign into the KDS app

Sign into the KDS app

Similar to the process to sign in to the Moneris Go Restaurant POS app on the tablet, the KDS app also requires users to login with their username and PIN.

To install and start the app, refer to Installing Moneris Go Restaurant applications. 

First-time sign-in

The merchant ID screen appears the first time you launch the app. Enter your 13 digit merchant ID. You can find it in your welcome message from Moneris.  Tap Sign in.  Continue below under Regular sign-in.

Regular sign-in

On the User sign-in screen, tap inside the Username field and enter your username. Tap inside the PIN field and enter your 6-digit PIN. Tap the Sign in button.

When the Terms of Use prompt appears: Scroll through the terms of use to the end. You must scroll to the end in order to proceed to the next step.  Tap the checkbox to accept the terms and conditions. If the checkbox is not available to tap, continue scrolling through the terms to the very end.  Tap Confirm. Note: This step occurs only once for each user when signing in for the first time.    Proceed to "Select a kitchen" below.

Select a kitchen

For merchants with more than one kitchen configured, you will also be prompted to select the kitchen for which this tablet will be displaying orders. 

At the "Select a kitchen screen," tap the kitchen for which this tablet will be displaying orders.  Tap Continue.

Configure KDS settings

Configure KDS settings

Orders appear in the KDS screen in tiles from left to right. The Settings screen enables you to control the number of tiles visible in columns, the way they are sorted, and the time intervals for when they change colour (to serve as a visual indicator for how long the order has been in preparation).

Follow the instructions below to configure the way the orders are displayed. 

	At the top of the kitchen display, tap Settings.
	In the Settings screen, in the Tile size section, tap the option that best represents the size and quantity of tiles you would like to see on the kitchen display following the guidelines below: To see five columns of narrow tiles, tap the small option and proceed to step 3. To see four medium-sized columns, tap the medium option and proceed to step 3. To see three wide columns, tap the large option and proceed to step 3. Note: Adjusting the Tile size also affects the font size on the tiles. Larger tiles will display larger fonts; smaller tiles will display smaller fonts.
	In the Order sorting section, determine how you would like to see orders sorted on the kitchen display following the guidelines below: To have the most urgent orders (that is, the orders that have been in preparation the longest) appear furthest to the left side of the screen, tap the Most urgent at the front option and proceed to step 4.  To have the newest orders received appear furthest to the left side of the screen, tap the Most recent at the front option and proceed to step 4.  In the Time intervals section, set the time threshold when orders will change colour to indicate urgency following the guidelines below.  Tap inside the Caution field and enter a numeric value (in minutes and seconds) for when you want an order to be marked with the Caution orange colour. Tap inside the Urgent field and enter a numeric value (in minutes and seconds) for when you want an order to be marked with the Urgent red colour.
	Tap the Save changes button in the bottom right corner of the screen.

Get familiar with the KDS screen and order tiles

Get familiar with the KDS screen and order tiles

Refer to the image and the table below to familiarize yourself with the various on-screen elements.

Elements of the order tiles The order tile displays the timer, order number/ID, the specific menu items and quantities, and any modifiers. Items makred complete are crossed out. Items removed from the order are also crossed out. Modified orders appear with a yellow background. 

Number	Description
1	Timer - The timer indicates how much time has passed, in minutes and seconds, since the order was received. The color of the timer bar changes from green to orange to red based on your settings.
2	Order number - The order number is incremented each time an order is taken for the day. Each day, orders restart at 001.
3	Quantity - The quantity ordered for each item.
4	Completed item - A completed item appears crossed out once it has been marked as completed. Note the quantity is greater than zero.
6	Modifications - If an incorrect item was removed from the order, it will be crossed out. Note that the item is replaced by the same item with a quantity of zero. The replacement item appears in a separate tile, with the same order number.

View orders in the KDS app

View orders in the KDS app

The KDS app receives the orders placed in the Go Restaurant POS app. The KDS screen goes dark for a moment as orders are received, then a notification appears at the top of the screen and the order appears as a tile on the screen. You can view orders by channel or by status. These are controlled by tabs on the left side of the screen, or at the top of the screen respectively.

	View by channel Tap All to view all orders Tap a specific channel (for example, Takeout) to see only orders for that channel.
	View by status Tap Active to view orders that are currently being prepared.  Tap Modified to view orders that were modified after the initial order was sent to the kitchen. Modified orders will also appear on the Active tab.  Tap Complete to view only completed orders.

Understanding modified orders 

When orders are modified, they appear on the kitchen display with the following attributes: The background colour of the tile changes to yellow. An item that is being replaced will appear crossed out; the new item will appear in red text with an asterisk (*).  An item that is being removed will appear crossed out, then appear again with a quantity of zero. An item being added to an existing order will appear with the same order number but in separate tile.

How to complete an order

How to complete an order

As you finish preparing one or more items for an order, you can complete the individual items, or complete the entire order. 

Complete order items individually

Follow the instructions below to complete order items one by one. 

On the Active or Modified tab, locate the tile containing the item you have completed preparing. Long press on the item you have finished preparing. The item will be crossed out on the tile.  If you made a mistake, you can long press the item again to remove the strike-through line. This means the item is not completed.

Marking an entire order as complete

Once all items in an order have been prepared, you can mark the entire order as complete.

	On the Active or Modified tab, locate the tile containing the order you have completed preparing. Tap on the timer bar.  A panel appears showing the order details.
	In the panel, tap Complete. Or, to exit from the panel without completing the order, tap Cancel.

View completed orders

Tap the Complete tab at the top of the screen to see completed orders. You can scroll left and right through the completed orders. 

Log out of the Kitchen Display app

Log out of the KDS app

Follow the instructions below to logout of the KDS app at the end of your business day.

1. Be sure to complete all orders for the day.
2. On the main Kitchen Display screen, tap Logout in the top right corner of the screen. The login screen appears.