Overview

• If you suspect fraudulent activity has occurred on your account, contact Moneris at 1-866-319-7450.
• Financial fraud impacts many businesses every year. Moneris is committed to helping you protect your business from fraud.

Keeping Admin Cards and manager passwords safe

What are best practices for managing passwords/passcodes and Admin Cards?

• Admin Cards should be kept in a safe and secure place, and access should be limited.
• Passwords/passcodes should be changed regularly, especially after any change in staff.
• Passwords/passcodes should be unique. Do not use sequential numbers and do not repeat digits. Example: 12345 or 00000.

Protecting your business from refund fraud

How can you protect your business from refund fraud?

• Always process a refund on the same card used for the original transaction.
• Avoid splitting a refund into smaller amounts. Instead, contact Moneris for further assistance.
• Perform daily audits to match refunds with the original purchases.

How can you protect your business from purchase correction fraud?

• Always process a purchase correction on the same card used for the original purchase.
• Purchase correction should be completed for the full value of the transaction before settling the batch.

How can you protect your business from Interac fraud?

• You're responsible for all risks associated with refunds.
• To reduce some of these risks, Moneris recommends a $0 Interac refund limit. Alternatively, you could have:
  • An exchange-only policy
  • An in-store credit policy
  • A cash refund policy
• If you have to do a refund or purchase correction on an Interac Card, the cardholder must be present with their card.

How can you protect your device(s) from refund and purchase correction fraud?

• Restrict access to the device(s).
• Limit access so that only Supervisors have the ability to refund or void transactions.